Paratransit is the most expensive mode transit agencies in North America provide, so finding ways to save money and better serve the community is paramount. One way to do that is offer a bare-bones, only-what's-mandated service; which saves money, but underserves a vulnerable population. The other way is to get smart, to get innovative.

And that's exactly what Eileen Collins Turvey of Portland's TriMet did, and it paid off because she won the 2024 APTA Innovation Award for her pilot program giving paratransit customers Instacart Plus memberships.

It costs about $150 round trip for someone to use paratransit to go to the store. And they have to book ahead of time and can only bring two bags back from the store. But what if people could just have their groceries delivered instead? In her pilot, Eileen gave $10/mo Instacart Plus memberships to paratransit customers to let them buy groceries and have them delivered whenever they need from over 55 stores.

How's it working?

TriMet is saving $1500 per month per person and if the program is expanded to just half of their paratransit customers they could save $9 million per year.

In her conversation with host Paul Comfort, Eileen also talks about her personal connection to paratransit and her vision for what paratransit could and should be. Tune in for this awesome interview with a true trailblazer.

And if you'd like to learn more about it, Eileen provided us with a link to all her information and materials about the program. (text link: https://nextcloud.trimet.org/index.php/s/nyTqwgzefiGbNTB)

Coming up next week we head to Connecticut and hear from Ben Limmer, Chief of Public Transportation at Connecticut Department of Transportation and learn about their revitalization programs.

00:00 Introduction

00:59 Our guest: Eileen Collins Turvey

02:35 Winning the APTA Innovation Award

04:39 The Instacart Program: Concept and Implementation

05:59 Challenges and Solutions

10:47 Program Impact and Future Prospects

13:18 The Broader Vision for Paratransit

18:26 Final Thoughts

19:44 Coming up next week on Transit Unplugged

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

• Host: Paul Comfort
• Producer: Paul Comfort
• Editor and Writer: Tris Hussey
• Executive Producer: Julie Gates

Special thanks to:

• Brand design: Tina Olagundoye
• Social Media: Tatyana Mechkarova
• Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

Follow us on social media: LinkedIn - Twitter - Threads- Instagram - Facebook

Sign up for the Transit Unplugged Newsletter

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This...

This episode of Transit Unplugged, brought to you in conjunction with the South West Transit Association (SWTA), tackles a big question after the U.S. election: what does it mean for transit? Rich Sampson, Executive Director of SWTA, and Becca Green, their Legislative Committee Chair and Chief Communications Officer at Rock Region METRO, provide a comprehensive legislative update for listeners. Key topics discussed include:

• transit's success at the ballot box
• the reauthorization of the Bipartisan Infrastructure Law (IIJA)
• expected future federal transit funding
• regulatory relief efforts

Rich and Becca give practical strategies for effective advocacy with elected leaders, especially in light of new administration and Congressional dynamics. They emphasize building strong relationships with elected officials and underscore transit as a non-partisan issue benefiting all constituents.

Coming up next week we'll have Eileen Collins Turvey talking about her innovative programs in Portland, OR that could save millions of dollars and help people lead healthier lives.

00:00 Introduction and Welcome

00:25 Legislative Update Overview

03:07 Transit Ballot Initiatives Success

06:05 Federal Transit Funding and Appropriations

13:25 Regulatory Relief and Workforce Development

18:00 Vehicle Supply and Cost Issues

28:49 Advocacy and Relationship Building

36:08 Q&A Session

49:02 Coming up next week on Transit Unplugged

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

• Host: Paul Comfort
• Producer: Paul Comfort
• Editor and Writer: Tris Hussey
• Executive Producer: Julie Gates

Special thanks to:

• Brand design: Tina Olagundoye
• Social Media: Tatyana Mechkarova
• Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

Follow us on social media: LinkedIn - Twitter - Threads- Instagram - Facebook

Sign up for the Transit Unplugged Newsletter

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

For people to want to ride transit, they need to feel safe. And feeling safe is more than just physical safety, it's a perception. A perception based on cleanliness, vandalism, anti-social behaviors, loitering, open drug use, fare jumping; things that create a feeling of disorder on top of actual physical safety.

This was a huge problem in LA overall, so they decided to do something about it.

On this episode Paul talks with Stephen Tu, the Deputy Executive Officer for Station Experience at LA Metro on how they did it first at one station and are now expanding the changes system-wide. Some of the programs they talk about are:

Tap-to-exit program on fare gates

Open elevator doors

Smart restrooms,

Ambient noise in parking garages and classical music in stations

Stephen talks about the results and the tremendous difference these efforts have made. The pilot tests were so successful that Stephen is in the process of rolling these tactics across the entire LA Metro subway system. But these tactics are only one side of the issue, Stephen also talks about LA Metro is helping people with reduced fares, community support workers, and other tangible things to address the root causes of these anti-social behaviors.

All within the context of planning for the 2028 Olympic Games.

Coming up next week we have a special episode brought to by the South West Transit Association (SWTA). We'll bring you the recording from their post-election update and discussion with members broadcast and recorded on November 12.

00:00 Creating a better experience at LA Metro Stations

00:05 Introduction and background

01:59 Welcome Stephen Tu

02:33 Overview of the Station Experience Program

03:48 Addressing Societal Challenges and Safety

05:33 Success Stories and Program Expansion

06:35 Innovative Fare Collection: Tap to Exit

10:39 Open Elevator Doors Initiative

13:21 Smart Restrooms for Riders

17:05 Music and Ambient Noise for Better Experience

21:04 Conclusion and Future Outlook

23:05 Coming up next week on Transit Unplugged

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

• Host: Paul Comfort
• Producer: Paul Comfort
• Editor and Writer: Tris Hussey
• Executive Producer: Julie Gates

Special thanks to:

• Brand design: Tina Olagundoye
• Social Media: Tatyana Mechkarova
• Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

Follow us on social media: LinkedIn - Twitter - Threads- Instagram - Facebook

Sign up for the Transit Unplugged Newsletter

Disclaimer: The views and opinions expressed in this program are those of the...