Total Quality Management: The New Management Model
Failed to add items
Add to basket failed.
Add to wishlist failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
£0.00 for first 30 days
Total Quality Management: The New Management Model
Buy Now for £10.99
No valid payment method on file.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Lloyd Bochner
About this listen
The quality movement prompted many companies to question their entire way of operating. To understand and profit from the concept of Total Quality Management, companies must pay particular attention to the first word in the phrase: total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. This management model is customer-driven and focuses on systems thinking—placing emphasis on patterns of change and the interrelationships among people and processes of the entire organization, how they relate to customers, and their role in a changing marketplace. This audio provides a close-up look at the world's most successful companies implemented these management tools to improve every level of the organization.
©1997 Stephen George and Arnold Weimerskirch (P)2022 Phoenix Books, Inc.