• #35 Using AI during or after the conversation?

  • Jul 3 2024
  • Length: 15 mins
  • Podcast

#35 Using AI during or after the conversation?

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  • Summary

  • Many Customer Service Managers are wondering how to integrate and harness Artificial Intelligence. What’s the ultimate goal? Who would benefit from it? Shall we use GenAI during or after the conversation? In this podcast Paolo Fabrizio unveils the results of a laser-focussed survey right on these topics.
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