Hey there and welcome to the season 3 finale of the Teammate Apart Podcast. I just want to quickly thank everyone who participated in the show this season, both guests, and listeners who have been willing to share the good work we’re doing here with their friends, families, professional networks, and hopefully anyone who could benefit from the perspectives and knowledge shared by our contributors. Hot off the heels of COVID, I think this show, and others like it, and the individuals who have joined us here to share their great wealths of knowledge have done a real service to a world experiencing drastic change, and I am thrilled to add the voice of today’s guest to the soapbox from which we’ve been shouting.

Today’s special guest is the incredible John Riordan. John is the director of support at Shopify, chairman at Grow Remote, and a figure with a well-documented history of making impactful contributions to the world of remote work.

John’s prior employers are a veritable whose-who of progressive companies with whom he has been wildly influential in their integration of remote work strategies. From US Airways to Virgin Atlantic, to Apple, and now Shopify his experience as a results-oriented international customer service leader has proven invaluable in showing how remote work works at scale.


John joins us today for a much needed — and much anticipated — conversation about intentionality and how it can make or break a company’s approach to remote work, developing a culture of trust on distributed teams, how the role of remote-team leaders have evolved, rapidly in recent years, and so much more, please join me in welcoming to the show, John Riordan. 

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John Riordan
Director of Support at Shopify
https://www.linkedin.com/in/johncriordan/
https://twitter.com/johncriordan

About John
• Results-oriented International Customer Services leader with a track record of increasing responsibility.
• Extensive experience in creating, implementing and running Home Based Agent solutions and running large multi-disciplinary departments.
• Proven record of conceptualizing and executing fundamental organizational changes, to reduce cost and increase customer satisfaction.
• Proven strengths in relating to customer issues and resolving delivery problems.
• Skilled communicator, disciplined and eager to absorb new information.

Specialties:
• Virtual Customer Solutions
• International Market Experience
• Executive Relationship Building
• Contract Negotiator
• Business Process Outsourcing
• Strategic Change Agent
• Financial Planning
• Brand Marketing
• Public Relations
• Team Building.

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