Episodes

  • Building Futuristic AI Products
    Apr 1 2022

    The path to knowing how to build the next generation of products goes through understanding the methodology used by the world's largest brands to capture the consumer imagination through their offering. So who better to unveil the way than Sriram Krishnan, the man behind products for Facebook, Twitter, and Snapchat 

    From working on mobile ads and products for Facebook, Snapchat to running consumer products on Twitter, Sriram Krishnan opens up on his experience with technology products and why mental models are critical for people to start trusting Artificial Intelligence.

    This engaging discussion also captures:

    • The Facebook journey behind Mobile advertising, monetization and personalized ads
    • Building sophisticated Machine Learning models for mobile
    • AI-based recommendations
    • Product Innovation

    Speakers:

    Sriram Krishnan
    Product Leader, Investor, Advisor
    Sriram Krishnan is an experienced product leader and investor. For 2017-2019, he lead products on Twitter's core product teams. 
    He is also an active investor/advisor in several early-stage companies in the US and in India. Sriram previously ran various mobile ad products for Snap and Facebook. 

    Aakrit Vaish
    Co-Founder & CEO, Haptik
    Aakrit Vaish is the Co-Founder & CEO of Haptik, one of the world’s largest conversational AI companies. He started the company in 2013 and lead it to a successful strategic investment with Reliance Industries in 2019 in a $100 million transaction. Aakrit invests in startups and has been a part of the Entrepreneur 35 Under 35 and Business World 40 Under 40 List

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    Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 300 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions. Haptik is backed by Reliance Industries, a $100 Billion+ conglomerate, with close to 500 million customers.

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    1 hr and 3 mins
  • Netmeds and the Future of Medicine
    Mar 25 2022

    As COVID-19 engulfed the world, the need for medical services and medicines went through a sea change. On one hand, the world was grappling with the immediate need for COVID-related health infrastructure. The pandemic has lent a sudden push to the e-pharmacies business in India.

    To understand the sector and the impact of technology in this booming business, Bruce Schwack from Netmeds.com joined us for a free-wheeling discussion.

    With the evolution of online pharmacy to an online care system, Bruce has witnessed the little pharmacy turn into a Walgreen superstore. Customers are driven to online pharmacies which have turned into a health & wellness superstore. Watch this interaction to understand what he thinks about the segment and the role that Netmeds will play in shaping this Industry.

    This discussion focuses on:
    The online-offline pharmacy collaboration
    The disruption in the pharmaceutical supply chain due to Covid-19
    Exceptional customer service via digital transformation
    Voice technology and its impact in this segment

    Speakers:

    Bruce Schwack
    Director of Communications & Chief Customer Experience Officer, Netmeds.com
    Bruce has developed and managed customer service centers for multiple brands throughout the world, including more than 50 centers throughout India. He has resided in Chennai since 2008. 

    Priyanka Ahuja
    VP, Customer Success Jio Haptik
    Priyanka comes to us from London Business School prior to which she has been part of the Indian startup ecosystem in the zero to one journey of Chai Point and Uber Eats India.
    At Uber Eats, she was responsible for launching the restaurant marketplace in Bangalore. At Chai Point, she was the first female member of the core team and also the youngest Business Head. She wore multiple hats - built the B2B arm of the business ground-up while scaling it to become a key revenue driver of the business

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    29 mins
  • Digitization drives Financial Innovation
    Mar 18 2022

    The increasing focus of companies on cost reduction and improving efficiency accelerated the growth of AI in the fintech market. Artificial Intelligence in fintech is allowing organizations to reduce their cost, automate their procedure and decrease the possibilities of mistakes.

    Dinis Guarda specializes in the crossroad between strategy, ideas, business, poetry, technology, and how 4IR, AI, Fintech, digital transformation, and blockchain are changing humanity. With his expertise and host Vikram Kamath's experience, this interaction covers a rainbow of topics right from fraud detection to touchless transactions and so much more. 

    This discussion shines the spotlight on:

    AI in the BFSI services sector
    Investing in people to ensure execution of technology-first processes
    Increasing levels of automation
    Digital priorities for businesses in the financial services industry

    Dinis Guarda
    Author | Founder | Creator | Youtuber | Influencer

    Dinis Guarda is committed to researching, creating ideas and solutions for the future of society, businesses, and organizations and how to advance with Technology IP, solutions, strategies, action education, thought leadership in #smartcities #digitaltransformation #AI #blockchain #Fintech #society5.0 #4IR #future.

    As the author of books, and Top 1-10 Global Influencers/Thought Leader, he writes and reflects on the challenges of humanity and our cities and organizations.

    As an influencer,  he has gained recognition by institutions such as thinkers360, Cointelegraph, crypto weekly.co/100/, Forbes, and others.

    He has a combined social media presence that reaches directly 500,000+ active data - communities across Twitter, Instagram, LinkedIn, Facebook, YouTube.

    Vikram Kamath
    Director of Product, Jio Haptik

    Vikram has 14+ years of experience and joined Jio Haptik from Amazon where he was a Product Lead responsible for launching new products in the North American market. He has led a team of 25+ members at Amazon and his latest product is on the path to making $500M in revenue in the next 2-3 years

    Vikram has worn multiple hats which are important to make a product successful & looks after product strategy, operations, commerce & more at Hapti

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    Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 100 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions. Haptik is backed by Reliance Industries, a $100 Billion+ conglomerate, with close to 500 million customers. 

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    40 mins
  • Altering the Marketing/CX landscape through Technology
    Mar 9 2022

    Dennis has supported global brands like McDonald's, FedEx, AT&T, Starbucks, Wells Fargo in their customer experience journey.

    He is also Co-Founder of a unique initiative called the 'Customer Experience Factory'

    Technology is a key enabler for customer experience. Today organizations rely on technology to understand customers better, provide quicker resolutions, empower better & personalized interactions, and proactively engage for both, sales and support.

    Hence when it came down to the changing landscape of CX, we spoke to Dennis Wakabayashi who is helping businesses improve the CX marketing of their organization by introducing the best solutions available along with the latest technology innovations.

    Dennis is known for delivering enterprise-level Customer Experience solutions for brands around the world with a focus on the integration of traditional and digital marketing practices to create Customer Lifetime Value (CLTV). Watch this interaction to deep dive into the changing world of CX.

    This discussion focuses on:

    Optimizing the digital roadmap

    • Artificial Intelligence & subsequent impact 
    • Customer experience & the penetration of voice technology
    • Key areas of CX to reduce marketing operational costs

    Dennis Wakabayashi

    VP of CX Implementation, RR Donnelley | Top 50 (CX) experts of the decade🎤

    Dennis Wakabayashi is the VP of the world’s 7th largest marketing solutions company where he is responsible for the strategy and execution of integrated marketing also known as customer experience (CX) for Fortune 500 companies.

    In May 2020 he was named a top CX expert of the decade and ranks among the top 150 cx influencers globally.

    He regularly hosts/MCs marketing industry events, appears on international podcasts and is a renowned public speaker, author, and educator. He has more than 50,000 social media followers and is dedicated to empathy, collaboration, and growth for customers and brands. 

    To reach out to Dennis Wakabayashi,

     Visit: www.denniswakabayashi.com

    Alex Fields

    Director, Market Development Jio Haptik

    Alex Fields is Director of Market Development for North America at Haptik. He is focused on expanding the North American business through partnerships with both channel partners and tech partners. Alex most recently worked in strategy at the world's largest blockchain company. Prior to that, he worked as a strategy consultant


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    24 mins
  • What comes first? AI or Customers | Conversations on AI Webinar
    Feb 25 2022

    In order for the business and the customer experience (CX) to change, people have to change & stories act as the catalyst in facilitating this change.

    Stories - The catalyst that drives change is what motivates our host to deliver an exceptional experience to his customers

    According to research from IDC, 34% of companies believe they’ll fully adopt digital transformation within 12 months or less. How does that alter customer experience? Is AI really going to alter the entire CX landscape as we know it? Questions galore and we have the perfect guest to answer them all.

    With over 3 decades of experience, Mike Wittenstein brings us a unique way to look at the amalgamation of customers and technology. Our host, Aaron Shagrin with over 2 decades in global sales & business development has Mike on the hot seat for a really interactive and informative session.

    This discussion focuses on:

    • How do stories paint a feasible picture of the future?
    • Is AI improving customer experience?
    • The leadership transformation towards customer experience
    • Customer success assisted by technology

    Mike Wittenstein
    Founder | Managing Partner | Business Strategist | Executive Coach @storyminers.com

    Mike has been helping leaders craft and execute strategies that increase and sustain their competitive advantage. A lifetime of diverse global experiences has taught him how to kindly ask tough questions, translate clients’ words into stories, and express business strategies as customer and employee experiences.

    To reach out to Mike Wittenstein,

    • Visit: www.storyminers.com
    • Ask: www.storyminers.com/yama
    • Email: mike@storyminers.com

    Aaron Shagrin
    General Manager, North America Jio Haptik

    Aaron Shagrin is Senior Vice President of Revenue & Partnerships for North America at Haptik. He brings over 20 years of experience in global sales, business development, product management, and corporate strategy at multiple startups, Fortune 500 companies, and investment firms. Most recently, Mr. Shagrin was General Manager at Evolv Technologies, AI and ML-powered conversion optimization SaaS platform company

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    44 mins
  • Reimagining Customer Experience with Technology | Conversations on AI Webinar
    Feb 18 2022

    Did you know that our guest Dan Gingiss is the author of The Experience Maker (September 2021) and Winning at Social Customer Care!

    He also hosts the Experience This! Show podcast and The Experience Maker Show.

    During the pandemic, consumers have moved dramatically toward online channels, and companies and industries have responded in turn. Digital adoption has taken a quantum leap. With customers rapidly interacting with digital channels, businesses are adopting technology at a faster pace than expected.

    Hence when it came down to reimagining CX, we approached Dan Gingiss who has over 20-years of experience in delighting customers. From technology to marketing and AI, this conversation between Dan and Alex really dwells on the shift in customer experience.

    As Dan Gingiss says, "When you create a remarkable experience for your customers, they become your best marketers". 

    This discussion focuses on: 

    • Customer experience trends that are meant to stand the test of time
    • Brands that are the epitome of amazing customer experience
    • His upcoming book - The Experience Maker
    • Artificial Intelligence & its ability to personalize and customize interactions

     Dan Gingiss
    Keynote Speaker🎤| Customer Experience Coach🙋🏻‍♂️| Author📖| Podcaster🎧

    Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media, and customer service. He held leadership positions at McDonald’s, Discover, and Humana.

    He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University.

    To reach out to Dan Gingiss, Visit: www.improvemycx.com 
    Find out more about his upcoming book, 'The Experience Maker'

    Alex Fields
    Director, Market Development Jio Haptik

    Alex Fields is Director of Market Development for North America at Haptik. He is focused on expanding the North American business through partnerships with both channel partners and tech partners. Alex most recently worked in strategy at the world's largest blockchain company. Prior to that, he worked as a strategy consultant

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    38 mins
  • Role of AI in powering Agile Organizations | Conversations on AI Webinar
    Feb 11 2022

    With more than 15 years of experience in Artificial Intelligence, Kapil Bardeja opens up about building AI-powered products, enterprise analytics, and the OKEAN platform with host Akshay Kulkarni, Product Manager, Jio Haptik and sheds light on how AI helped keep their business agile during the pandemic.

    Analytics? It is hard to imagine its impact on our day-to-day lives but they play a critical role.  This week's guest comes from an agile organization that leveraged its AI expertise to diversify its product portfolio when the pandemic struck.

    The conversation focuses on:

    • The experience in building their OKEAN platform for Covid, hygiene, and health-specific analytics 
    • The evolution of smart city analytics over the last decade
    • The future of AI with respect to customer privacy
    • Computer vision and its impact across verticals


    Kapil Bardeja
    Co-Founder & CEO, Vehant Technologies

    Kapil Bardeja is the Chief Executive Officer, co-founder, and a member of the Board of Directors of Vehant Technologies. He is responsible for the overall business strategies and operations of the organization. Mr. Kapil founded Vehant after a successful stint in Mckinsey & Co. He brings with him vast knowledge and experience of 17 years as a senior business leader in the S&M domain and Marketing Research. He holds a Masters's degree in management from the Indian Institute of Technology (IIT) Delhi

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    46 mins
  • HEY AI - The Technology Fueling Voice & Audio | Conversations on AI Webinar
    Feb 4 2022

    Siri, Alexa, Google Assistant - They have redefined the way we interact with voice technology while becoming household names in the process. In fact, you’re likely to have a higher recall for these brand-names than you would for your neighbor’s name!

    • Voice-based shopping will rise to US$40 billion in 2022
    • 27% of the global online population is using voice search on mobile
    • By 2020, 50% of all searches will be voice-activated

     All these statistics deduce one conclusion -The impact of AI-powered voice technology is growing at a rapid pace.

    So what is causing this shift towards audio and how is Artificial Intelligence contributing to this?

     In this discussion, you will learn about:

    • How AI-powered voice technology will alter consumer search behavior
    • The key to Brand Interaction & Customer Experience
    • Smart living through integration with day to day products
    • Access to vernacular voice technology


    Presented by

    Niraj Ruparel
    Head of Mobile & Emerging Tech, GroupM

    Niraj Ruparel heads Mobility and Emerging Tech at Groupm India. He has vast experience in mobile marketing, Voice Marketing, consumer platforms, brand communications, and marketing analytics. He has been recognized as one of the top 40 rising talents in Asia Pacific by Campaign Asia Pacific. Niraj has also been named in the list of top 25 Mobile Marketing Leaders in the country by World Mobile Congress

    Host: Pratyush Kukreja
    Head, Enterprise Sales & Marketing, Haptik

    Pratyush Kukreja heads Enterprise Sales for India and MEA at Haptik. He comes with extensive experience as a founder at two startups, working with PE and VC funds and multi-industry exposure. He has done his Masters from Indian School of Business, Hyderabad, and has had stints across the US, Malaysia and India

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    52 mins