Host: Victor Omurunga, Associate Director, International Advisory Development Services (IDAS), KPMG East Africa. Featuring: Dr Riro Matiko, Associate Director, Health Financing, Clinton Health Access Initiative.

Do you have a customer experience strategy?

To succeed - possibly even to survive - in this new reality, organizations will need to be more connected, more digital, and more customer-centric than ever before. Customers are increasingly turning to brands that reflect their core values, such as safety and security. That’s why it is crucial now for brands to focus on providing solutions to real customers’ problems.

In this episode, Diana Njoroge a Manager in Digital Transformation at KPMG East Africa highlights how you can leverage advanced technologies to enhance your customer experience. Let's dive in!

Host: Robert Gitau, Manager - People, Performance & Culture

Useful link:

KPMG Global Customer Experience Excellence Research 2021 - https://bit.ly/43ozT9v

We are in the month of June and that means that it is budget season for countries in East Africa. In this episode, Angello Musinguzi, a Senior Manager in Tax at KPMG Rwanda highlights some of the anticipated tax proposals ahead of the Rwanda budget speech presentation on 15 June, and how these could impact taxpayers and Rwanda’s economy. Let’s dive in!

#KPMGBudgetInsights

The Kenya Finance Bill 2023, which was tabled before the National Assembly on 4 May 2023 proposes radical changes to the tax regime and many of these aim to promote the government priorities.

Join Lucy Orina, a Senior Business Advisor in Tax, as she engages KPMG East Africa's Head of Tax & Regulatory, Peter Caxton Kinuthia to discuss some of the key proposals in the Bill, including;

- The mandatory National Housing Development Fund deductions under the Employment Act,

- Withholding Tax on digital content monetization,

- The introduction of a new PAYE tax band, among others.

You can access KPMG East Africa's analysis of the proposed changes and the implication for you and your business in this alert: bit.ly/3HKh74O

An increasing proportion of companies acknowledge that climate change is a business risk and are now incorporating Environmental, Social and Governance(ESG) in their strategies. As a result, ESG topic has found its way into the board agenda across all sectors; and not just for debate but rather for action.

In this episode, we continue with Our Impact Plan podcast series and dive deep into ESG with Sarah Njoroge, a Senior Manager in Advisory at KPMG East Africa to discuss the drivers of ESG, ESG strategies, challenges of ESG reporting, KPMG ESG commitments and so much more.

Useful links:

Our Impact Plan: https://bit.ly/40cd1bW

Survey of Sustainability Reporting 2022: https://bit.ly/43AzW3D

Tax is often seen as the cornerstone of the social contract and the current environment has focused the world’s attention on the environmental consequences of what businesses do, pushing environmental, social and governance (ESG) to the forefront of leadership agendas globally.

The responsibility of companies to demonstrate the positive impact they are making for their people; their customers and society is creating a complex stakeholder environment that tax leaders must learn to navigate in the future.

To kick start Our Impact Plan series, we take a dive deep into the reality of what constitutes Responsible Tax with Sandeep Main, an Associate Director in Tax at KPMG East Africa.

In our first episode, we take a deep dive and let you in on life at KPMG. Get to know us and what we do through some of our colleagues;

• Titilope Olajide, Partner - Advisory
• Sandeep Main, Associate Director - Tax & Head of KPMG East Africa Private Enterprise
• Tracy Lane, Associate Director - International Development Advisory Services (IDAS)
• Edward Kudate, Senior Manager - Audit

When insights drive action, great outcomes happen. Get ready to deep dive!

The KPMG East Africa Podcast is coming soon.