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In this episode, Matt Williams interviews Jamie Ward from Simple Solutions Call Center, discussing the intricacies of sales, customer service, and the evolution of the call center industry. Jamie shares her journey from a sales position in the home inspection industry to founding her own call center, highlighting the importance of identifying market gaps and providing tailored solutions. The conversation delves into the significance of follow-up strategies, automated upselling, and the necessity of educating staff to enhance client interactions. Additionally, they explore the impact of technology on communication and the advantages of remote work in expanding talent acquisition. In this conversation, Jamie Ward discusses the transition to remote work, the hiring and training processes for remote teams, and the importance of creating a positive work environment. She emphasizes the need for effective communication and customer service in the home inspection industry, highlighting the balance between employee satisfaction and performance. Jamie also shares insights on building trust with clients and the comprehensive role of call centers in supporting businesses.

Watch on YouTube: https://youtu.be/l0gctoXdRlg

Contact IEB -
- web: www.iebcoaching.com
- email: support@iebcoaching
- social: @iebcoaching


Contact Matt -
- email: matt@dciabq.com
- IG: @the.matthew.williams

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In this episode of the Empire State of Mind podcast, host Matt Williams engages with Kyle Jensen and Carl Mayer, two home inspectors navigating the challenges of scaling their businesses. They discuss the importance of accountability, the decision to hire, and the significance of soft skills in the hiring process. The conversation also touches on the dynamics of involving family in the business and personal journeys from corporate America to entrepreneurship in the home inspection industry. In this engaging conversation, Matthew Williams shares his journey into the home inspection industry, discussing her experiences, challenges, and strategies for success. The dialogue explores the importance of networking, the significance of mindset and personal growth, and the lessons learned about work-life balance. The speakers emphasize the value of creating a strong company culture and the need for consistent effort in business development. They also reflect on the importance of prioritizing relationships and maintaining a healthy work-life balance while navigating the complexities of entrepreneurship.

Contact IEB -
- web: www.iebcoaching.com
- email: support@iebcoaching
- social: @iebcoaching


Contact Matt -
- email: matt@dciabq.com
- IG: @the.matthew.williams

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In this episode of the Empire State of Mind podcast, host Matt Williams engages in a lively conversation with guests Christopher Enright and Erin K. Guyton. They dive into the dynamics of competition in business, sharing personal experiences with competitiveness and the importance of it as a driving force for growth. Additionally, they reflect on family retreats, leadership accountability, and how media representations shape our perceptions. With humor and candidness, Matt, Chris, and Erin explore how to balance chaos and structure in both personal and professional lives, while emphasizing the importance of self-accountability and effective communication.

Tune in for personal anecdotes, lessons learned from failures, and strategies to navigate life’s complexities with a focus on growth, family, and leadership.

Contact IEB -
- web: www.iebcoaching.com
- email: support@iebcoaching
- social: @iebcoaching


Contact Matt -
- email: matt@dciabq.com
- IG: @the.matthew.williams