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How To Prevent A Verbal Escalation?
May 19 2021
Length: 4 mins
Podcast

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How To Prevent A Verbal Escalation?

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Summary
To prevent a verbal escalation, you can start by:

- Maintain a structured and adequate environment.
- Avoid confrontation.
- Know the concern of the person who attacks you.
- Offer realistic alternatives.
- Redirect attention to another topic or activity.
- Show empathy and support the patient by identifying demands and feelings.

Find out more in this podcast.

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