• How do I deal with potential conflict in my community that I can see coming? with Carrie Melissa Jones, CEO of the CMJ Group

  • Oct 1 2024
  • Length: 39 mins
  • Podcast

How do I deal with potential conflict in my community that I can see coming? with Carrie Melissa Jones, CEO of the CMJ Group

  • Summary

  • In this episode, we’re hearing from Hesitant in Honolulu. Our letter today deals with a sensitive subject between two community members and the question of whether to take a proactive approach or not to try to control the potential conflict.


    To better help Hesitant in Honolulu, I invited Carrie Melissa Jones as my guest expert. She is an award-winning community builder, author, social scientist, and consultant who has worked with large enterprises, foundations, non-profits, and leading brands like Discord, Nike, Google, Microsoft, and Airbnb. So, she definitely has the experience and the hard-earned wisdom for the job.


    So, tune in for practical ways to stay ahead of any potential conflict, a new way of thinking about competition and community.


    In this episode:


    (03:27) Drama at dinner

    (07:03) Clear is kind and the permission to trust your intuition

    (11:49) The communitea: Hesitant in Honolulu’s letter

    (13:51) How to proactively approach potential conflict in your community

    (19:51) Community mantras

    (22:12) Revisiting and reassessing your community values

    (25:42) Competition or community?

    (32:41 ) Proactively having the hard conversation

    (35:31) Building community is work worth doing


    Expect: Community management strategies to prevent conflict.


    Resources Mentioned:

    📖 Carrie’s book: Building Brand Communities: How Organizations Succeed by Creating Belonging.

    ❤️ Sign up for Heartbeat. Bri’s recommended all-in-one community platform.

    💛 Join Ember. The place for go-getter community creators building community-powered businesses.


    Noteworthy quotes:

    When people stop making progress in a community, that is when engagement stalls. And similarly with you as a leader, if you as a leader stop making progress with the community, then interest often wanes, progress stalls, engagement drops.“ - Carrie Melissa Jones


    Carrie Melissa Jones

    🖥️ Website

    📱 Linkedin


    Bri Leever

    🖥️ Website

    📩 Newsletter

    📹 Youtube

    📱 Linkedin


    And before you go…

    💜 Leave a review on Apple Podcasts

    💚 Leave a review on Spotify

    That helps the podcast more than you know and I deeply appreciate it. 🙏


    Want your story to be next? Submit an anonymous letter about your community conundrum, fiasco, drama, or other dilemma here.


    *Dear Bri is produced by Ideablossoms.


    Hosted by Ausha. See ausha.co/privacy-policy for more information.

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