In this episode of the Hospitality Leadership Podcast, Andy Jones discusses the critical issue of employee engagement in the hospitality industry, emphasizing the role of effective leadership and communication.

Drawing insights from recent Gallup reports, Andy addresses the challenges of engaging younger workers and provides actionable strategies for leaders to create a compelling vision and foster a culture of engagement.

By enhancing communication through regular team meetings and one-on-ones, hospitality leaders can improve employee satisfaction and deliver exceptional guest experiences.

Head over to https://www.thecafehustle.com.

We hear it a lot - how can I embrace the community around my restaurant?

You have probably wondered it too?

Here is an extract from my recent chat with Justin Ulrich where we chat about how we can truly and authentically tap into the power of your local community and drive more people to your business.

Check Out The Full Episode With Justin HERE!

Want to know how you can work with Andy? Book A Chat With Andy Now!

In this episode of the Hospitality Leadership Podcast, we dive deep into the crucial role of workplace culture in setting businesses apart from their competition.

We discuss how a positive culture not only improves staff retention but also acts as a powerful marketing asset that can attract more customers and top talent.

Through a comprehensive three-step strategy, you will be guided on how to define, communicate, and leverage your company culture to enhance your brand and drive growth.

Additionally, we cover the importance of aligning personal values with business values and offer practical advice for leaders to establish and maintain an authentic and effective culture.

By focusing on developing the right culture, businesses can achieve massive success, underscored by examples and an invitation to further engage through a specialized hospitality mindset workshop.

Want to know how Andy and Cafe Hustle Hospitality can help you and your business?
Drop us an email to hello@thecafehustle.com

What strategies are you using to reach your community? How are you marketing your restaurant to your most important customers - your community?

Justin Ulrich's insights on improving business through community engagement, leveraging tools like Google My Business, and creating memorable experiences is one of my more enjoyable episodes.

Justin shares his journey from tax accounting to marketing across a variety of different sectors, emphasising the importance of bringing fresh perspectives to marketing.

In this episode, learn about;

1. The Importance of Diverse Perspectives in Leadership.
2. Enhancing Community Engagement through Digital Tools.
3. Creating Memorable Experiences.

And so much more.

To get started with a conversation about how working with Andy and his team can help you improve your life and your business, book a quick call with him here.

In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry.

With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of leaders, our conversation takes a deep dive into envisioning a future where leadership doesn't just dictate but empowers and inspires at every level.

Prepare to be enlightened by perspectives that challenge the status quo, highlighting the importance of self-awareness, flexibility, and undying commitment to people's growth in crafting effective leaders.

This episode is a testament to our shared vision of a more equitable, sustainable, and empowering industry, driven by leaders who prioritize well-being, innovation, and respect over traditional metrics of success.

Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago.

In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions.

What challenges are you facing in middle management? If you need some advice, don't hesitate to contact me at andy@thecafehustle.com. I'm always happy to help out!

Don't forget to connect with me over on Linkedin. Connect with me HERE!

This episode tackles the critical topic of culture change in the world of hospitality.

Whether you run a bustling coffee shop, a renowned restaurant, or a luxurious hotel, discover the powerful impact of leadership and aligned values in driving a successful transformation.

We'll also explore the often-overlooked secret weapon that can accelerate this change and propel your business forward.

Dive in to unlock the key to a thriving hospitality environment!

In this episode of the Hospitality Leadership Podcast, I had the pleasure of chatting once again with Troy Hooper, who is now the U.S. CEO of Pepper Lunch.

Troy shared insights from his extensive 31-year journey in the hospitality industry, starting as a busser to becoming a chef and eventually taking on significant leadership roles.

We delved into the innovative Pepper Lunch concept, a Japanese experiential fast-casual restaurant known for its DIY teppanyaki, and we uncover what sets the brand apart, including the importance of authenticity, customer experience, and strategic, patient expansion over rapid growth.

02:10 Troy Hooper's Journey in the Hospitality Industry
04:13 The Birth and Growth of Pepper Lunch
06:04 The Unique Value Proposition of Pepper Lunch
11:36 The Strategy for Growth and Expansion
17:25 Maintaining Brand Identity and Culture
21:20 Challenges and Learnings in Leading Pepper Lunch
24:12 Embracing the Brand's Legacy
25:13 The Art of Selling and Passion
26:13 Authenticity and Franchise Partnerships
29:19 The Ideal Franchisee for Pepper Lunch
32:14 The Unique Appeal of Pepper Lunch
38:26 The Future Vision for Pepper Lunch
40:51 Book Recommendations for Success
43:47 Closing Remarks and Contact Information