Episodes

  • Jay Hogan - Perfect Fit Ortho: Revolutionizing Support for Dentists Providing Aligners

    Jay Hogan - Perfect Fit Ortho: Revolutionizing Support for Dentists Providing Aligners
    Jul 18 2024

    In the latest episode of The In Your Face Podcast, Dr. Blair Feldman is joined by the cofounder of Perfect Fit Ortho - Jay Hogan. They delve into the innovative world of Perfect Fit Ortho. They discuss how the company is reshaping the orthodontic landscape through cutting-edge technology, steadfast support, and military-grade operational procedures.

    One of the most significant challenges for dentists adopting new orthodontic practices is the complexity involved. Jay emphasizes the need for a turnkey process. Perfect Fit Ortho provides virtual consults within 15 minutes, allowing dentists to quickly offer treatment recommendations and present financial arrangements to patients. This streamlined workflow simplifies the adoption process for doctors and enhances patient satisfaction.

    A standout feature of Perfect Fit Ortho is its partnership with Dental Monitoring, a platform that allows doctors to review patient scans in real time and communicate directly with patients. This technology not only improves patient care but also aligns well with the digital preferences of the younger generation. Frequent virtual check-ins and real-time monitoring significantly reduce the need for in-office visits, making orthodontic care more accessible and convenient.

    Timestamped overview:

    00:00 Orthodontists offer virtual monitoring, expanded services successfully.

    03:28 Transition from hesitancy to eager adoption by dentists.

    08:28 Flexible payment options, increasing patient cases.

    10:48 Patient financing critical for treatment accessibility and success.

    21:15 Orthodontist sees opportunity in working with dentists.

    22:40 Perfect Fit increases dental case presentations by 60%.

    30:16 Learning to be direct in communication

    31:50 Specific SOPs crucial for helping doctors and patients.

    About In Your Face® Podcast:

    The In Your Face® Podcast is hosted by Retainer Club co-founder and President, Dr. Blair Feldman, DMD, MS, who connects with voices of industry experts to bring you tips, tricks and best practices for helping your practice thrive, whether you're an orthodontist, dentist, or Dental Service Organization (DSO).
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    34 mins
  • Dr. Dave’s Vision: Changing Orthodontics One Mint at a Time

    Dr. Dave’s Vision: Changing Orthodontics One Mint at a Time
    Jul 1 2024

    On this episode of The In Your Face® Podcast, Dr. Blair Feldman has an exciting conversation with Dr. Dave Pechersky. Dr. Dave shares his inventive journey as an orthodontist, emphasizing the importance of creating a strong business foundation with a compelling value proposition. They delve into his first experience as an inventor with a patent, the vision that drives his innovations, and discuss several entrepreneurial insights.

    Dr. Dave introduces his unique product Movemints, an edible accessory for Invisalign patients, and provides a fascinating peek into its development, from the early prototypes to its successful market presence. Alongside, we explore the significance of patient compliance, dental technology advancements, and the enduring influence of Dr. Dave's father on his professional ethos.

    Join us as we uncover the motivation behind Dr. Dave's relentless pursuit of better patient experiences and the evolving journey in the dental industry. Plus, discover how Movemints are making waves in both orthodontic and general dental practices, offering a flavorful twist to oral health care. Don't miss out on this inspiring episode full of entrepreneurial insights and dental innovations.

    Timestamped overview:

    05:01 Focused on internal marketing and patient experience.

    09:29 Designer creates mockup with white bread.

    10:25 Creating enjoyable orthodontic experience with a friend.

    13:36 Orthodontists innovate daily, face complex challenges.

    16:58 Challenging path from vision to reality explained.

    21:20 Entrepreneurial 'seizures' and their impact.

    26:36 Developing durable xylitol powder mint took 4 years.

    30:14 Mints for dry mouth, helping kids with dentistry.

    33:11 Ortho office chairside sampling, QR code access.

    35:13 Clear aligners patents ran out in 2017.

    40:18 Direct-to-consumer aligners face compliance challenges.

    44:20 "Diagnose, share expertise, and don't make excuses."

    45:17 Guide patients about treatment to improve care.

    50:42 Dentalmovements.com - a thriving business promoting oral health.

    👉 Apple Podcasts: LINK

    👉 Spotify: LINK

    About In Your Face® Podcast:

    The In Your Face® Podcast is hosted by Retainer Club co-founder and President, Dr. Blair Feldman, DMD, MS, who connects with voices of industry experts to bring you tips, tricks and best practices for helping your practice thrive, whether you're an orthodontist, dentist, or Dental Service Organization (DSO).
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    52 mins
  • In Office Retainer Programs - A New DTC Company Wants to Compete. Discussion with Thought Leader Dr Dustin Burleson

    In Office Retainer Programs - A New DTC Company Wants to Compete. Discussion with Thought Leader Dr Dustin Burleson
    May 30 2024

    On this episode of The In Your Face® Podcast, the roles are flipped with Dr Dustin Burleson interviewing Dr Blair Feldman. They discuss updates with Retainer Club and a share thoughts on a new direct to consumer retainer company called DrDirectRetainers.

    They will explore why recommending annual retainer replacement can significantly enhance oral health, retainer performance, and help your patients maintain their results and protect their investment. Learn how a proactive approach to retainer fulfillment can not only boost patient satisfaction but also unlock a substantial revenue stream.

    Dr. Feldman and Dr. Burleson will shed light on the challenges orthodontists face, including the dilemma of offering free retainers versus charging high fees for a membership program, and the missed opportunities in consumer-centric care.

    We'll hear about innovative strategies such as the use of advanced technology and wellness scans for personalized retainer solutions, and how these can drive better patient relationships and referrals.

    The hosts also discuss the impact of market disruptors like Smile Direct Club and the rise of Doctor Direct Retainers, highlighting the importance of responding to consumer demands for cost-effective, convenient orthodontic care.

    This episode is packed with valuable insights and practical advice. Thanks for listening!
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    53 mins
  • Thoughtfully Scaling an Orthodontic Business: Insights from Dr. Sam Burrow

    Thoughtfully Scaling an Orthodontic Business: Insights from Dr. Sam Burrow
    May 16 2024
    On this week's episode of The In Your Face® Podcast, we chat with Dr. Sam Burrow, a board-certified orthodontic specialist and co-founder of Burrow, Welchel & Culp Orthodontics, which has 13 locations. Dr. Sam Burrow followed in the footsteps of his father to continue a legacy of dedicated orthodontic care. Dr. Burrow shares insights into building a thriving orthodontic practice, the challenges and lessons learned from scaling multiple locations, and the impact of innovative marketing techniques. We delve into the importance of community involvement and the role of health and wellness in both personal and professional life. Dr. Burrow's forward-thinking strategies and commitment to excellence offer valuable takeaways for orthodontists and dentists looking to grow their practices in today's competitive marketplace. Join us for a captivating conversation with Dr. Sam Burrow. The Growth Mindset in Business: "We luckily enjoy the process of failing at ideas, so we've done that certainly a lot of times, but each lesson makes us a little bit better at each one."— Dr Sam Burrow (00:04:1800:04:32) Family Legacy in Medicine: "Dad's had this practice for over almost 50 years, so it's real special to them to keep that patient centric focus on them, what’s going to be best for the treatment and be able to actually talk to somebody versus growing so large that you start losing track of that and it gets a little bit more of a larger feel. So we want to be big, but we want to feel small."— Dr Sam Burrow (00:05:5300:06:07) Timestamped overview: 06:29 Initial skepticism led to impressive business growth. 07:25 Adapting to new age methods for scaling. 12:12 Orthodontic business emphasizes growth, innovation, and efficiency. 15:00 Increased marketing budget led to improved outcomes. 19:31 Networking within local community to gain influence. 21:53 Consistency, discipline, and hard work yield results. 25:31 Hybrid listener enjoys audible for diverse activities. 27:15 Excited for new clinic openings and growth. Resources: Burrow, Welchel & Culp Orthodontics Youtube Smiles Ahead Podcast Book: Never Eat Alone 👉 Apple Podcasts: LINK 👉 Spotify: LINK About In Your Face® Podcast: The In Your Face® Podcast is hosted by Retainer Club co-founder and President, Dr. Blair Feldman, DMD, MS, who connects with voices of industry experts to bring you tips, tricks and best practices for helping your practice thrive, whether you're an orthodontist, dentist, or Dental Service Organization (DSO).
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    29 mins
  • Tackling Life: Dr. Blair White's Path from the NFL to Orthodontics

    Tackling Life: Dr. Blair White's Path from the NFL to Orthodontics
    Apr 25 2024
    On this week's episode, The In Your Face® Podcast is welcoming a guest who has tasted success in multiple high-stress arenas – it's Dr. Blair White! From the gritty gridirons of Michigan State and the NFL, Dr. White has transitioned from the adrenaline of football to the precision of orthodontics, proving that whether it's on the field or in the clinic, perseverance and a no-quit attitude are key to success. Dr. White dives deep into the parallels between competitive sports and business, sharing how his relentless spirit, shaped by personal hardships, helped him climb the ranks from a walk-on player, to a professional athlete, and now an orthodontic specialist renowned for his management style and his innovative approach to patient care. We'll hear the saga that started with a contingency plan for a career-ending injury and evolved into a passion for dentistry, under a policy of empowerment and open communication. Dr. White offers a candid look at the stresses of his sporting days and the challenges of juggling the demands of growing a thriving practice Moreover, we’ll get an insider's perspective on Dr. White’s famous mouthguard events, which have not only become a signature service at his Saginaw practice but also a vehicle for community engagement and marketing. He’ll share tips on building resilience in our children, finding flexibility in the orthodontic field, and the unstated benefits of custom mouthguards – a lesson from his own days as an athlete. Join us as we unpack the wisdom gleaned from Dr. White’s experiences, discuss the joys of entrepreneurship, personal growth, and the work-life integration that helps shape future plans, including his unique family tradition. All this and much more, on this episode of The In Your Face Podcast, brought to you by Retainer Club. Now, let’s get up close and personal with Dr. Blair White! Timestamped overview: 00:00 Building thriving businesses in today's competitive market. 04:34 Missed travel, diverse interests, self-improvement focus. 09:53 Transition led to opportunity, proving skills to coaches. 11:01 NFL draft disappointment, agent's advice goes wrong. 16:13 Sports teach teamwork, leadership, and business skills. 17:33 Regular discussions foster coach-player connections and growth. 23:23 Business leaders stress investing in people and listening. 25:57 Office manager encouraged community-oriented dental initiative. 27:35 Streamlined process for dental impressions and products. 33:12 Inserting sensors, analyzing force, concussion study data. 36:09 Building businesses improves with experience, deserve grace. 39:30 Planning trips to new cities to learn. 41:10 Blair 2.0 discussed potential new version. Resources: White Orthodontics Mouthguard Club 👉 Apple Podcasts: LINK 👉 Spotify: LINK About In Your Face® Podcast: The In Your Face® Podcast is hosted by Retainer Club co-founder and President, Dr. Blair Feldman, DMD, MS, who connects with voices of industry experts to bring you tips, tricks and best practices for helping your practice thrive, whether you're an orthodontist, dentist, or Dental Service Organization (DSO).
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    42 mins
  • Casey Bull - COO of MyOrthoVA - Unleashing the Power of Virtual Assistants for Your Practice

    Casey Bull - COO of MyOrthoVA - Unleashing the Power of Virtual Assistants for Your Practice
    Apr 8 2024
    Our guest is Casey Bull. She is the COO at MyOrthoVA, a company that supports orthodontic and dental practices with expertly trained virtual assistants. She earned her MBA from Pepperdine and first started working in the orthodontic industry as a practice manager for Dr Alex Waldman, who many of you know. From there she became a practice consultant for the invisible orthodontist (TIO) and ultimately moving to global director role within the company where she helped drive TIO's mission to provide member practices with marketing and business management expertise. Her profound understanding of the industry extends to the realm of digital marketing where she excelled in overseeing full suite strategies including website development and optimization, paid advertising campaigns, local SEO optimization and more. They discuss the concept of virtual assistants and the various services they can provide, such as phone support, insurance billing, and digital workflow management. Casey shares examples of creative uses of virtual assistants, including marketing and managing delivery services. They also discuss the benefits and costs of hiring virtual assistants and the process of onboarding and training them. Takeaways Virtual assistants are remote team members who can affordably provide a wide range of services to orthodontic and dental practices. Virtual assistants can handle tasks such as phone support, insurance billing, digital workflow management, and even marketing. Hiring a virtual assistant can help practices scale their administrative team and improve efficiency. MyOrthoVA offers full-time virtual assistants who are trained in orthodontics and can become an extension of the practice's team. Chapters 00:00 Introduction and Sponsor 01:03 Guest Introduction 02:11 Guest's Background and Journey 03:04 Introduction to MyOrthoVA 05:09 What is a Virtual Assistant? 06:44 Examples of Virtual Assistant Services 08:17 Unusual Uses of Virtual Assistants 09:57 Benefits and Cost of Virtual Assistants 12:49 Onboarding and Training Virtual Assistants 13:46 Creative Uses of Virtual Assistants 14:19 Specialty Roles for Virtual Assistants 17:49 Getting Started with MyOrthoVA 19:37 Managing Virtual Assistants 22:36 Process of Getting a Virtual Assistant 26:06 Future Plans for MyOrthoVA 27:57 Book Recommendations 29:14 Contact Information
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    31 mins
  • Marketing Mastery with Dean Steinman: Driving Orthodontic Success

    Marketing Mastery with Dean Steinman: Driving Orthodontic Success
    Mar 19 2024
    Dean Steinman is a dynamic marketing expert who understands the evolution of social media and digital advertising landscapes. Once rooted firmly in the realm of Facebook, he witnessed the platform's transition as it became a hub for a vast majority of the global population. Not one to be swayed by shifting trends, Dean adeptly navigated through the noise to harness the power of what he terms "old school Facebook ways," discovering untapped opportunities for business growth. Fully aware of the necessity to diversify, Dean advocates for an omnipresent marketing strategy. His approach isn't just about being on one platform but spreading across the internet's most influential corners. He has mastered the art of visibility, ensuring that his or his clients' presence is felt on Instagram, TikTok, and LinkedIn, especially for leveraging professional referrals. Dean and Dr. Feldman talk about the magic window of engaging potential clients calling your office within minutes and the power of a great new patient phone call. From nurturing patient relationships to mastering ADA-compliant websites, Dean shares useful marketing secrets, while also fueled by his unique passion for music, inviting listeners to connect. They also discuss the significant role of authentic testimonials and success stories in creating community engagement, the necessity of a multi-channel approach on social media platforms, and why offerings like the Retainer Club can be game-changers in setting your practice apart. So, buckle up as this episode delivers these insights straight to you—no holds barred, all "In Your Face", with the goal to ignite your practice growth today! Timestamped overview: 05:59 Automated communication systems improve client interaction. 06:57 Automated program handles communication, streamlines follow-ups. 11:03 Diversify online presence to reach wider audience. 13:11 Orthodontic community embraces sharing for successful marketing. 18:16 Discussing the impact of retainers on patients. 20:04 Engage community, showcase success stories, involve patients. 22:57 Website updates to aid in ADA accessibility. 27:05 Technology that tracks call conversions for patient inquiries. 30:31 Deans love of music 32:35 Connect with Dean on social media, conferences. Resources: OrthoMarketing.com Connect with Dean Steinman on LinkedIn Email: dean@orthomarketing.com 👉 Apple Podcasts: LINK 👉 Spotify: LINK About In Your Face® Podcast: The In Your Face® Podcast is hosted by Retainer Club co-founder and President, Dr. Blair Feldman, DMD, MS, who connects with voices of industry experts to bring you tips, tricks and best practices for helping your practice thrive, whether you're an orthodontist, dentist, or Dental Service Organization (DSO).
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    35 mins
  • Boosting Orthodontic Starts in Challenging Times: Insights from Brooke Oliphant

    Boosting Orthodontic Starts in Challenging Times: Insights from Brooke Oliphant
    Feb 29 2024

    Welcome to The In Your Face Podcast, I'm your host, Dr. Blair Feldman, and today we have a captivating episode in store for you. Our guest, Brooke Oliphant, is a powerhouse in the orthodontic sales/ consulting world, demonstrating how transparency in pricing and personalized coaching is revolutionizing the patient experience and boosting practice performance. From starting out in the world of photography to becoming a sought-after orthodontic treatment coordinator and coach, Brooke has founded Straight Up Sales Orthodontic Coaching to transform the way orthodontic practices engage with customers.

    Get ready to hear success stories about practices that have thrived through Brooke's mentorship, even amidst a fluctuating economy—pre-selling retainer programs and tweaking insurance strategies are just the tip of the iceberg. We'll also delve into the art of strategic silence in communication, a speaking technique that can dramatically improve patient interaction, as espoused by keynote speaker Josh Sundquist.

    Moreover, we'll discuss how personal well-being ties into professional success, as Brooke shares her philosophy on the interconnectedness of physical health, optimism, and performance. And if you're curious about growing your practice's profits in today's economy while navigating new consumer behaviors, Brooke's insights on upselling, pre-selling, and delivering value-based treatment plans are gold.

    Don't miss out as Brooke and I explore the potential of retention programs, the significance of same-day conversions, and the indispensable role of technology in enhancing patient decision-making. Everything you need to know about reaching peak performance and designing an unbeatable patient experience is in this episode. Join us for a conversation that's sure to be enlightening, actionable, and, as always, unapologetically In Your Face.

    Resources Mentioned:

    Straight Up Sales Orthodontic Coaching - https://www.straightupsales.com/

    Straight Up Sales on IG - https://www.instagram.com/orthodonticsalescoaching/

    Learn more about becoming a Retainer Club Partner - https://www.partners.retainerclub.com/
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    49 mins