In this podcast I recorded with Mastercard Payment Gateway Services, I spoke about how Support Driven Development in the early stages of product deployment can give support teams the key tools they need for efficient product scaling with customer-centred satisfaction.

Many of the topics that came up in this podcast are covered in my past blog posts on Support Driven Development, or will be covered on an upcoming blog post.

Some of the topics covered on this episode:

Intro To Support Driven Development

Automated Responses

Creating an impact analysis

The Importance of a support UI

Correlation IDs: The key to customer support

Referenced Reading and Speaker Links:

Mastercard Payment Gateway Services

https://www.mastercard.com/content/mastercardcom/gateway.html

https://anchor.fm/mastercardgatewayunlocked/episodes/Optimizing-product-development-with-early-stage-intervention-e18b6me

https://www.youtube.com/channel/UCWCYa1CHwpoH-aDCMmnTCxQ

https://www.linkedin.com/showcase/mpgs/

https://twitter.com/Mastercard_PGS

Young Leaders in Tech

Website | My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram

On this episode on Young leaders in tech, we have Luke Rynne Cullen, who is the founder of TuneRelease and Applaud.live. TuneRelease is a media pitching platform that secures coverage for the latest song releases, and Applaud.live is a bookings platform for the live music industry.

Luke is also the Marketing, Communications & Community Lead at Scale Ireland, an independent not-for-profit organisation which supports, represents and advocates on behalf of Ireland’s tech start-up and scale-up companies. Aside from all of this, Luke is also a Freelance violinist and former president of the Trinity Orchestra in Dublin.

We talked about the startup culture in Ireland, the common problems seen by startups and what you can do to solve them. We also discussed No Code solutions, what they are and how they can be very beneficial for startups and new development in general.

“Essentially what you can do is that you can build your product in days or weeks, rather than months or years. ”

“Just go for it, the biggest regret I would have had would have been stagnating or not doing what I wanted to do”

Some of the topics covered on this episode:

-What help is available for entrepreneurs in Ireland-The challenges he faced trying to solve problems in the music industry-What you need to get your company off the ground-Focus on product development or customer growth?-Whats the most important thing to focus on as a startup-What common problems that startups face-What is a No-Code solution-How they can speed up your go-to-market-What industries are becoming more popular with new startups-Why you should be careful when choosing investments in the early days-What No-Code apps are available-The benefits to implementing a No-Code solution

Referenced Reading and Speaker Links:

Luke Rynne Cullen

https://www.linkedin.com/in/luke-rynne-cullen/https://www.lukerynnecullen.com/https://www.instagram.com/lukerynnecullen/https://twitter.com/LukeRynneCullen

TuneRelease & Applaud.Live

https://www.tunerelease.com/https://twitter.com/tunereleasehttps://www.applaud.pro/https://twitter.com/ApplaudLive

Other Notable Links

https://scaleireland.org/https://www.newfrontiers.ie/https://www.trinityorchestra.com/https://webflow.com/https://bubble.io/https://www.squarespace.com/

This has been one of the Young Leaders in Tech podcasts, and we are looking for more speakers (of all ages!). If you have something you wish to contribute or a topic you want to talk about, feel free to contact me using the details below.

If you think anyone you know might like this content, please feel free to also share the page

My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram

This is a recording of a lightning talk I gave recently at the SISTEM Tech Conference in Ireland. SISTEM stands for the Student, Inter-society Tech and Enterprise Meetup and was founded in 2018. As a group, they bring together Computing and Netsoc societies from Universities across the island of Ireland to put on the only student-led conference in Ireland.

My talk was one of three lightning talks on the day and I explained how I started my meetup, how I got into the podcasting side of things, the difficulties I had in the process and the things I learned that I could bring over and use in my professional career.

The aim of this was to let the students know how they can get into this side of things themselves, and the benifits that they may not be aware of.

Some of the topics covered on this episode:

• Where started with your podcast or meetup
• How to find and book venues
• How to find and book speakers
• The importance of keeping all of your notes documented
• What tools and equipment you need to get started
• Where to look for help and support

https://youngleaders.tech/how-to-podcast/

Referenced Reading and Speaker Links:

SISTEM

https://sistemconf.com/

https://www.linkedin.com/company/sistemconf/

SISTEM Organisers

https://www.linkedin.com/in/ciankehoe/

https://www.linkedin.com/in/nicolemccabechu/

https://www.linkedin.com/in/adam-teehan/

https://www.linkedin.com/in/chloe-thompson

Young Leaders in Tech - Other Links

Website: https://youngleaders.tech

Instagram: https://www.instagram.com/youngleadersintech/

Twitter: https://twitter.com/Leaders_In_Tech

Youtube: https://www.youtube.com/channel/UC6IzrdCAV5YB414AUH68W8g

Meetup: https://www.meetup.com/Young-Leaders-in-Technology/

Spotify: https://open.spotify.com/show/6i54ZgZ2lihwGxw9hrWSdN?si=X4hNxZU1SoSHgjeb5qHigA

Hosted on Acast. See acast.com/privacy for more information.

“All I knew was I had a month, month and a half to make something or else I was completely screwed”

“Keep it simple. If you over-complicate things you don't know what you're talking about. Keep it simple and you do”

Joining us on this episode of the podcast is James Blake. James is the founder and managing director of Vindicta Digital - an SEO, Digital marketing and web design agency.

Aside from founding companies, he is the owner of Black Holdings Group, which is an investment firm for online projects and property management and he has recently become a council member in Forbes agency council.

One of the standout points to his career so far is that James has done all of this and more and is yet to have his 30th Birthday.

Throughout the course of the chat, we talked about his motivations and the trials and tribulations he has encountered throughout his career so far. We focused specifically on how he has managed to do so much at such a young age as well as the complications and challenges that come with being such a young CEO.

Some of the topics covered on this episode:

- How getting promotions at a young age can cause animosity and how to deal with it

- Why it can't hurt to reach out to your idols

- How to treat all of your early positions as stepping stones to your eventual goals

- The importance of digital marketing in today's economy

- Why are the most important traits to have in marketing

- Where people can find inspiration for their careers

- The benefits of not being tethered to a single location for hiring

- How companies are adapting their online marketing during the pandemic

- The challenges that come with being very young manager trying to work with other businesses

- Why a pandemic shouldn't get in the way of your goals

- How to deal with the harsh criticisms that can come with success at a young age

Referenced Reading and Speaker Links:

James Blake

https://www.linkedin.com/in/mrjamesblake/

https://www.instagram.com/mrjamesblake/

https://twitter.com/MrJamesBlake

Vindicta Digital

https://vindictadigital.co.uk/

https://www.linkedin.com/company/vindicta-digital/

https://www.instagram.com/vindictadigital/

https://twitter.com/VindictaDigital

----

This has been one of the Young Leaders in Tech podcasts, and we are looking for more speakers (of all ages!). If you have something you wish to contribute or a topic you want to talk about, feel free to contact me using the details below.

If you think anyone you know might like this content, please feel free to also share the page

My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram

On this episode of the Young Leaders in Tech Podcast, we spoke to Errol Doebler. Errol is the founder of Leader 193, a leadership consulting firm, and the author of “the Process, Art, and Science of Leadership”.

Errol is also a former Navy SEAL, former FBI Special Agent, and he uses all of these experiences to help teach business leaders around the world.

Throughout the course of this podcast, we focused on one area of leadership in particular and that is around accountability – how you can instil initiative and autonomy in yourself and your team while still holding people accountable.

“We start with the pain around awareness and self-reflection, and then we identify the behaviours that we need”

“If you give me that initiative and autonomy to make my own plan and act on it the way I best see fit… what other motivation does anybody need?”

Some of the topics covered on this episode:

- What is the definition of accountability

- Why and when people need to be held accountable for their actions

- Using accountability to build autonomy in the workplace

- How accountability is a two-way street

- How it can be used to fuel creative thinking in the workplace

- Why it is critical to establish behavioural guidelines for your team/organisation

- How to plan properly

- Resolving conflicts in the workplace

- By allowing autonomy how you can build initiative

- How to avoid hypocrisy with your employees/co-workers

- Building cohesion between employees

Referenced Reading and Speaker Links:

Errol Doebler - Leader 193

https://www.linkedin.com/in/errol-doebler/

https://twitter.com/Leader_193

https://leader193.com/

https://www.instagram.com/leader_193/

https://www.facebook.com/leader193/

The Process, Art, and Science of Leadership: How Leaders Inspire Confidence and Clarity in Combat, in the Boardroom, and at the Kitchen Table

https://www.amazon.co.uk/Process-Art-Science-Leadership-Confidence/dp/0578708973/

Young Leaders in Tech - Other Links

This has been one of the Young Leaders in Tech podcasts, and we are looking for more speakers (of all ages!). If you have something you wish to contribute or a topic you want to talk about, feel free to contact me using the details below.

If you think anyone you know might like this content, please feel free to also share the page

My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram

More people than ever before are working from home and the pandemic has completely changed the outlook a lot of companies would have had towards home working. JJ Caffey, the Founder and CEO of Order In - a digital platform for the leaders of remote work - is trying to build a better workday. With a focus on community, connectedness, and efficiency, JJ's mission is to revolutionize the American work culture.

On this podcast episode, we discuss the future of home working, the things we aren't talking about and the things we should be. We break down all of the different issues, changes and improvements that are happening with the corporate working culture and how we can prepare ourselves and our teams for them.

“Support one another, everyone is going through something and we don’t know what, but you’re not alone if you feel like you’re having a tough time”

“Instead of trying to fill up your employee's day, you can boost productivity by emphasising why the work they are doing is valuable, and that what they are doing matters to the company”

Some of the topics covered on this episode:

• The pros and cons of working from home that you may not be aware of
• The benefit of a support structure outside of your co-workers
• Will companies have to offer home working options to remain competitive
• What is going to happen with all of the empty office space
• How the pandemic is changing the home working environment
• How someone can build a company culture with colleagues you have never met
• We talk about the biggest challenges to people how are home working and how to combat it
• Is working from home actually making us more flexible
• What are accountabilibuddies and how can they help you from feeling isolated
• How to be a better manager to employees who are working from home
• What is aggressive prioritisation
• How to improve your work/life balance
• How to be conscious of co-worker’s schedules and keeping your work network alive

https://youngleaders.tech/the-future-of-home-working/

Referenced Reading and Speaker Links:

Facts and Figures: Lessons From Cisco’s New Remote Work Survey

https://www.linkedin.com/pulse/lessons-from-ciscos-new-remote-work-survey-jj-caffey/

Introducing Order In

https://medium.com/@orderinclub/introducing-order-in

JJ Caffey

https://www.linkedin.com/in/sarahjjcaffey/

https://twitter.com/jjcaffey

Order In

https://www.orderinclub.com/

https://www.linkedin.com/company/order-in-club/

https://twitter.com/OrderInClub

https://www.instagram.com/orderinclub/

Hosted on Acast. See acast.com/privacy for more information.