Showing titles in Customer Service
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The Book of Business Awesome/The Book of Business UnAwesome
- How Engaging Your Customers and Employees Can Make Your Business Thrive
- By: Scott Stratten
- Narrated by: Scott Stratten
- Length: 5 hrs and 49 mins
- Unabridged
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Ensure that your business remains awesome, instead of unawesome, and apply these awesomely effective strategies to your business today.
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The Book of Business Awesome/The Book of Business UnAwesome
- How Engaging Your Customers and Employees Can Make Your Business Thrive
- Narrated by: Scott Stratten
- Length: 5 hrs and 49 mins
- Release date: 22-08-23
- Language: English
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Regular price: £13.00 or 1 Credit
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Never Drop the Ball Again
- A Little Book on How the Ideal Client Experience Will Save Your Business
- By: H.B. Pasley
- Narrated by: H.B. Pasley
- Length: 58 mins
- Unabridged
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If your growth depends on attracting and retaining the right kind of people, this little book is for you. The Ideal Client Experience will literally save your business. It will create stable customer growth. It will increase retention of clients and team members. It will make you happy. Why? Because you love your people and you never want to drop the ball again.
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Never Drop the Ball Again
- A Little Book on How the Ideal Client Experience Will Save Your Business
- Narrated by: H.B. Pasley
- Length: 58 mins
- Release date: 16-11-22
- Language: English
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Regular price: £3.99 or 1 Credit
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LinkedIn Twitter pour développer votre activité
- Se faire connaître, conquérir, fidéliser
- By: Valérie March
- Narrated by: Séverine Faramond
- Length: 3 hrs and 58 mins
- Unabridged
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Vous allez créer votre petite entreprise ou vous la dirigez déjà : ce guide pour bien démarrer et pour croître est fait pour vous. Parsemé de témoignages d'entrepreneurs et de conseils d'experts concrets, il vous accompagne et vous offre des réponses pratiques pour construire votre succès sur le long terme. Pour fidéliser et conquérir des clients, trouver les bons partenaires ou vous tenir informé des évolutions de votre marché, LinkedIn et Twitter se révèlent des outils clés, à condition de bien les utiliser !
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LinkedIn Twitter pour développer votre activité
- Se faire connaître, conquérir, fidéliser
- Narrated by: Séverine Faramond
- Length: 3 hrs and 58 mins
- Release date: 01-11-22
- Language: French
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- By: Amy Demas
- Narrated by: Amy Demas
- Length: 3 hrs and 1 min
- Unabridged
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Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- Narrated by: Amy Demas
- Length: 3 hrs and 1 min
- Release date: 14-07-22
- Language: English
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Regular price: £11.99 or 1 Credit
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Customer Service Cheats, Hacks, Hints, Tips, and Tricks That Every Customer Service Representative Should Know
- By: Trevor Clinger
- Narrated by: Jose Villanueva
- Length: 21 mins
- Unabridged
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Are you looking to enhance your customer service skills and provide exceptional support to your customers? Look no further than this comprehensive guide to becoming a top-notch customer service representative! In this book, you will learn a wide range of strategies and techniques to improve your customer service skills, including how to communicate effectively with customers, how to handle difficult situations, and how to build strong relationships with customers.
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Customer Service Cheats, Hacks, Hints, Tips, and Tricks That Every Customer Service Representative Should Know
- Narrated by: Jose Villanueva
- Length: 21 mins
- Release date: 14-06-23
- Language: English
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Regular price: £2.99 or 1 Credit
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Aloha Financial Advising
- Doing Good to Do Better for Your Clients and Yourself
- By: Stephen Kagawa
- Narrated by: Stephen Kagawa
- Length: 5 hrs and 25 mins
- Unabridged
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As advisors, we want open and honest relationships with our clients. We also want a sense of purpose in our work that comes from serving, not selling. Yet somehow, serving others turns into pushing products that drive profits. Left unchecked, this tension forces us to become salespeople and destroys the trust we’ve built with our clients. There must be a way advisors can do good and do well…right? There is, and in Aloha Financial Advising, Stephen Kagawa shares the better approach to advising you’ve been seeking.
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Aloha Financial Advising
- Doing Good to Do Better for Your Clients and Yourself
- Narrated by: Stephen Kagawa
- Length: 5 hrs and 25 mins
- Release date: 02-06-23
- Language: English
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Regular price: £12.19 or 1 Credit
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Sichtbar - Wer nicht auffällt, fällt weg!
- Weil Du es wert bist, gesehen zu werden!
- By: Hermann Scherer
- Narrated by: Mario Belón
- Length: 4 hrs and 1 min
- Unabridged
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Zeig Dich, dann wirst Du zum Leuchtturm Deiner Branche! Du bist kompetent. Du hast Talente. Doch wie sichtbar bist du damit? Kennen deine Kunden und Geschäftspartner deine Superkräfte? Warum sind die einen mit einer Dienstleistung erfolgreich und warum bleiben die anderen auf ihren Fähigkeiten sitzen, ohne daraus Kapital schlagen zu können? In seinem Ratgeber beschreibt Erfolgsautor Herrmann Scherer den Weg raus aus der Unsichtbarkeit. Denn wer auf sich aufmerksam macht und seine Bekanntheit steigert, ist auf dem richtigen Weg zum persönlichen und beruflichen Erfolg.
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Sichtbar - Wer nicht auffällt, fällt weg!
- Weil Du es wert bist, gesehen zu werden!
- Narrated by: Mario Belón
- Length: 4 hrs and 1 min
- Release date: 05-06-23
- Language: German
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Regular price: £7.99 or 1 Credit
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Turn Any Customer into a Superfan
- By: Tony Reed
- Narrated by: Scott R. Pollak
- Length: 1 hr and 52 mins
- Unabridged
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Discover the path to unwavering customer loyalty and propel your business to unprecedented heights! This captivating book unveils potent strategies that not only ensure your customers feel valued, appreciated, and engaged but also foster unbreakable loyalty. Delve into the transformative impact of cultivating robust customer relationships, unlocking a realm of growth opportunities, boosting customer retention, and driving repeat business.
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Turn Any Customer into a Superfan
- Narrated by: Scott R. Pollak
- Length: 1 hr and 52 mins
- Release date: 25-05-23
- Language: English
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Regular price: £6.39 or 1 Credit
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CustomHer Experience
- The Importance of Tailoring Your Brand Experience to the Female Consumer
- By: Katie Mares
- Narrated by: Katie Mares
- Length: 5 hrs and 12 mins
- Unabridged
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Although the female movement is interwoven into our social world and people preach “girl power,” brand experience expert Katie Mares has seen that this mindset hasn’t penetrated business branding or the experience businesses provide to women. Very few businesses focus on elevating “interaction” so that a brand experience includes a personal connection with the consumer and addresses their genuine interests and needs. CustomHer Experience sends the clear message that true power comes when businesses focus on providing a brand and consumer experience that women can’t live without.
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CustomHer Experience
- The Importance of Tailoring Your Brand Experience to the Female Consumer
- Narrated by: Katie Mares
- Length: 5 hrs and 12 mins
- Release date: 05-09-23
- Language: English
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Regular price: £10.29 or 1 Credit
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Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- By: Dominik Siegel
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Unabridged
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Dies ist ein hocheffektives Arbeitsbuch zu den Themen: Neukundengewinnung, Verkaufen am Telefon, Verkaufen über die WebCam, deinen Umsatz steigern mit Spaß und echter Begeisterung, on top gibt es zahlreiche Tipps und Tricks für die Praxis. Achtung wirkt sofort bei Anwendung.
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Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Release date: 01-07-22
- Language: German
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Regular price: £9.99 or 1 Credit
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Hindi for Customer Service People
- A Course to Learn Key Words, Phrases and Vocabulary Fast and Easily for Those in Hospitality, Travel and Other Customer-Facing Roles
- By: Tuhi Dayal
- Narrated by: Tuhi Dayal
- Length: 8 hrs and 2 mins
- Original Recording
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A audio course in the Hindi language for those in customer service roles. Topics covered include customer interaction in many different settings, such as hospitality, travel, finance, and others. This is an ideal way for English speakers to build up their Hindi communication skills for customer-focused roles.
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Hindi for Customer Service People
- A Course to Learn Key Words, Phrases and Vocabulary Fast and Easily for Those in Hospitality, Travel and Other Customer-Facing Roles
- Narrated by: Tuhi Dayal
- Length: 8 hrs and 2 mins
- Release date: 23-06-22
- Language: English
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- By: Mitche Graf
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Unabridged
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In Customer Service Is Dead, author, serial entrepreneur, and customer-service expert Mitche Graf draws on 35 years of experience developing best-in-class customer-care departments and improving communications in businesses of all sizes to offer you new and innovative methods for reinventing customer-service policies and training employees in your business to improve customer satisfaction, focus on the customer experience, and maximize business growth.
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Release date: 16-06-22
- Language: English
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Neukunden gewinnen durch Kaltakquise - Die Akquise Hypnose / Meditation
- B2B, Akquiseimpulse, Akquisemaschine, für Trainer / Coaches / Berater / Immobilien, (Telefon & digitale Akquise).
- By: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
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Wie kann man erfolgreich Neukunden gewinnen? Wie gewinnt man Spaß in der Kaltakquise? Wie setzt man die Kaltakquise erfolgreich um? Was braucht es wirklich um in der Akquise zu bestehen? Wie muss eine Akquise-Hypnose aufgebaut sein, um tiefenwirksam zu sein? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
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Neukunden gewinnen durch Kaltakquise - Die Akquise Hypnose / Meditation
- B2B, Akquiseimpulse, Akquisemaschine, für Trainer / Coaches / Berater / Immobilien, (Telefon & digitale Akquise).
- Narrated by: Marvin Krause
- Length: 48 mins
- Release date: 15-06-22
- Language: German
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Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- By: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
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Wie kann ich erfolgreich Kunden lesen und verstehen? Wie kann ich ständig neue Kunden begeistern und gewinnen? Wie kann man es schaffen, dass die Kunden einen lieben? Was muss eine tiefenwirksame Hypnose für die Kundengewinnung können? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
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Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- Narrated by: Marvin Krause
- Length: 48 mins
- Release date: 15-06-22
- Language: German
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Experience Is Everything
- Winning Customers’ Hearts, Minds, and Wallets in the Era of NOW CX
- By: Eng Tan, Daniel Rodriguez
- Narrated by: Caleb Thompson
- Length: 5 hrs and 28 mins
- Unabridged
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The on-demand digital economy and the higher-than-high standard set by companies like Amazon have created a new kind of consumer—a NOW Customer. They are always on (and always online) and expect rapid resolutions and engaged interactions from their brands at all times and across every touchpoint.
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Experience Is Everything
- Winning Customers’ Hearts, Minds, and Wallets in the Era of NOW CX
- Narrated by: Caleb Thompson
- Length: 5 hrs and 28 mins
- Release date: 14-06-22
- Language: English
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- By: Scott Fox
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Unabridged
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In today’s highly-connected, consumer-driven market, leveraging digital marketing techniques is the only surefire way to attract more customers and make the kind of money you deserve. Following on the success of his book Internet Riches, top e-business entrepreneur and coach Scott Fox shares proven e-strategies to propel your business to success.
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Release date: 27-06-23
- Language: English
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House of the Customer
- A Blueprint for One-to-One, Customer-First, Employee-Driven Business Transformation
- By: Greg Kihlstrom
- Narrated by: Kenneth Montgomery
- Length: 6 hrs and 24 mins
- Unabridged
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Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: Build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace.
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House of the Customer
- A Blueprint for One-to-One, Customer-First, Employee-Driven Business Transformation
- Narrated by: Kenneth Montgomery
- Length: 6 hrs and 24 mins
- Release date: 12-01-23
- Language: English
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Uncopyable Sales Secrets
- How to Create an Unfair Advantage and Outsell Your Competition
- By: Kay Miller
- Narrated by: Kay Miller
- Length: 3 hrs and 49 mins
- Unabridged
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Uncopyable Sales Secrets teaches a foolproof system for creating an uncopyable attachment with your prospects and clients so that you can fill your sales pipeline, close more deals, and build a loyal customer base.
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Uncopyable Sales Secrets
- How to Create an Unfair Advantage and Outsell Your Competition
- Narrated by: Kay Miller
- Length: 3 hrs and 49 mins
- Release date: 29-12-22
- Language: English
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Empatía digital
- By: Santiago Martínez
- Narrated by: Rubén Hernández
- Length: 5 hrs and 15 mins
- Unabridged
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Conocer y descifrar al cliente es uno de los desafíos clásicos del marketing. No obstante, las tecnologías digitales y, más recientemente, la Inteligencia Artificial, han cambiado por completo la manera de construir, interpretar y aprovechar la información que recolectamos. ¿Quiénes son esas personas que queremos que adquieran los productos o servicios que ofrecemos? ¿Cómo se comportan y toman decisiones? ¿De qué manera podemos cautivarlos y ganar su fidelidad?
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Empatía digital
- Narrated by: Rubén Hernández
- Length: 5 hrs and 15 mins
- Release date: 16-12-22
- Language: Spanish
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Die Zukunft des Kundenservice ist grün!
- So gelingt der Spagat zwischen Kundenanspruch und Nachhaltigkeit
- By: Peter Weidling
- Narrated by: Volker Niederfahrenhorst
- Length: 8 hrs and 12 mins
- Unabridged
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Die Energiepreise explodieren. Gleichzeitig erwarten Kund:innen, dass Unternehmen nachhaltig agieren. Das stellt diese vor die große Herausforderung, auf die Kosten zu schauen, ohne dabei die Erwartungen ihrer Geschäftspartner zu vernachlässigen. Die Schlussfolgerung des Autors: Nur der grüne Kundenservice hat Zukunft. Die Schlussfolgerung des Autors: Nur der grüne Kundenservice hat Zukunft. Peter Weidling holt die Unternehmen bei ihrer doppelten Herausforderung ab.
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Die Zukunft des Kundenservice ist grün!
- So gelingt der Spagat zwischen Kundenanspruch und Nachhaltigkeit
- Narrated by: Volker Niederfahrenhorst
- Length: 8 hrs and 12 mins
- Release date: 16-03-23
- Language: German
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