Showing results by author "J.D." in All Categories

This new edition of this best-selling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites.

His passport read Giovanni Rossi. But decades ago, during the Urban Wars, he was part of a small, secret organization called The Twelve. Responding to an urgent summons from an old compatriot, he landed in New York and eased into the waiting car. And died within minutes...

In the beginning, the gods destroyed the world. Five hundred years later, things haven’t gotten much better for humans. The demigods that were left behind to guard over humanity have been using them as fodder for an endless civil war between themselves, and the humans just go on dutifully slaughtering each other, battle after battle. It’s not all bad, though. Perry McGown makes his living off those bloody, stinking battlefields. He works on a crew that reclaims all the spent shell casings. But if anyone found out that he was a deserter from the war, he’d be executed for heresy.

At exactly 7:30 p.m., Walter Pettibone arrived home to over a hundred friends and family shouting, "surprise!" It was his birthday. Although he had known about the planned event for weeks, the real surprise was yet to come. At 8:45 p.m., a woman with emerald eyes and red hair handed him a glass of champagne. One sip of birthday bubbly, and he was dead.

In the midst of one of the worst winters Chicago has seen in years, the body of missing teenager Ella Reynolds is discovered under the surface of a frozen lake. She’s been missing for three weeks...the lake froze over three months ago. Detective Sam Porter and his team are brought in to investigate, but it’s not long before another girl goes missing. The press believes the serial killer Anson Bishop has struck again, but Porter knows differently. The deaths are too different. There’s a new killer on the loose.

It’s been three years since Lee Harden emerged from his bunker into a world gone mad. Governments have fallen. And new ones have taken their place. In the United Eastern States, Lee and his team of battle-hardened operatives walk a tightrope of survival, keeping their fledgling society safe from the creatures beyond their gates - and from the enemies within. Then, an ambush in hostile territory reveals a traitor in their midst - and leaves Lee barely clinging to life. Wounded and on the run, Lee and his team race to uncover the leak before it’s too late.

Don Donaldson brings us to the famous French Quarter with our favorite dynamic detective duo in this gripping thriller. New Orleans's chief medical examiner, Andy Broussard, and his assistant, criminal psychologist Kit Franklyn, set off to investigate a series of violent serial murders. Examinations of the victims have led them to discover that each one's throat was ripped out with two tools: a garden fork and something unrecognizable.

In the wild, unexplored coastal jungles of West Africa lives a wild human boy named Tarzan, the adopted son of a tribe of fierce almost-human anthropoid apes - but in reality, the unknown heir of a wealthy and titled English noble family. Then one day, a small party of American treasure-seekers is marooned on Tarzan's beach, including a lovely Baltimore belle named Jane Porter.

Shauna and Erin are celebrating their joint bachelorette party, living their best lives, drinking and dancing with a group of their girlfriends. One of the girls won't make it to the end of the night because on this - the best night of their lives - a killer lies in wait. Lt. Eve Dallas is on the case

The chic Manhattan nightspot Du Vin is not the kind of place Eve Dallas would usually patronize, and it's not the kind of bar where a lot of blood gets spilled. But that's exactly what happens one cold February evening.

Penguin presents the unabridged, downloadable, audiobook edition of The Ballad of Sir Benfro: Dreamwalker, the first installment in the new fantasy series from JD Oswald, read by Wayne Forester. Miles from the great cities of the Twin Kingdoms, a young boy called Errol tries to find his way in the world. He's an outsider, and no one, not even himself, has any knowledge of his true lineage. Deep in the forest, Benfro, the young male dragon begins his training in the subtle arts.

For August, Ryker, and Steve, the alpha werewolves in question, there's nothing ridiculous or confusing at all about wanting Dylan. The human smells like the word mate incarnate, and he's so achingly perfect that the idea of not having him is too terrible to even consider. Sweet, eager to please, and unexpectedly funny, he's everything they could ever want in a mate. With three of them and only one of Dylan, August, Ryker, and Steve are going to have to figure out how to make this work. Someone has to be left out in the cold, and no one wants it to be them.

Antiques dealer Laine Tavish is an ordinary woman living an ordinary life. At least, that's what everyone in the small town of Angel's Gap, Maryland, thinks. They have no idea that she used to be Elaine O'Hara, the daughter of a notorious con man... Laine's past catches up with her when one of Big Jack's associates turns up in her shop with a cryptic warning and is then run down in the street. Now the next target of a ruthless killer, Laine teams up with sexy PI Max Gannon to find out who's chasing her, and why.

Jane Austen's masterpieces are littered with unsuitable gentlemen - Willoughby, Wickham, Churchill, Crawford, Tilney, Elliot, et al. - adding color and depth to her plots but often barely sketched. Have you never wondered about the pasts of her rakes, rattles, and gentlemen rogues? How did they become the men Jane Austen created? In this romance anthology, 11 Austenesque authors expose the histories of Austen's anti-heroes. Dangerous to Know: Jane Austen's Rakes & Gentlemen Rogues is a titillating collection of Georgian era short stories.

When a retired police officer is found shot dead in his home, Eve and the team are called to the scene to investigate. It looks as though the dead man committed suicide but Eve smells foul play. Is everything as straightforward as it appears or is there more to it than meets the eye? Could someone have held a grudge and delivered payback in death.

Amaryllis Coltraine may have recently transferred to the New York City police force from Atlanta, but she's been a cop long enough to know how to defend herself against an assailant. When she's taken down just steps away from her apartment, killed with her own weapon, for Eve the victim isn't just "one of us."

Oakharrow has been conquered—for now. But Aelthena has never given up easily. Fleeing her city, she goes to the jarls of Baegard, seeking their aid to take back her home. But politics are at play, and Ha-Sypt is on the move. Only one can wear the Iron Circle and lead Baegard's armies. In determining who will wear the crown, Aelthena must make a choice: do what is best for her nation, or for herself.

Opening night at New York's New Globe Theater turns from stage scene to crime scene when the leading man is stabbed to death center stage. Now Eve Dallas has a high profile, celebrity homicide on her hands. Not only is she lead detective, she's also a witness - and when the press discovers that her husband owns the theater, there's more media spotlight than either can handle.

For Detective Sam Porter, the words "Father, forgive me" conjure memories long forgotten; a past intentionally buried. For Anson Bishop, these three words connect a childhood to the present as he unleashes a truth concealed for decades. Found written on cardboard near each body, these words link multiple victims to a single killer - discovered within minutes of each other in both Chicago and South Carolina - clearly connected yet separated by impossible miles.

This is the fifth novel in the action-packed series following Special Forces Captain Lee Harden and a group of survivors struggling to make their way in a ruined world. After a bacterium has turned 90 percent of the population into a ravenous horde, Lee must complete his mission: SURVIVE, RESCUE, REBUILD.