Showing results by narrator "Christopher Grove" in All Categories

Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly.

The Nature of Animal Healing is a groundbreaking, inspirational contribution to animal care. Dr. Martin Goldstein, one of the most successful and best-known holistic veterinarians in the country, offers here, for the first time, invaluable insights into how to give our pets a healthy, happy, and long life.

In public life, Dr. Winthrop Bell of Halifax was a Harvard philosophy professor and wealthy businessman. But as MI6 secret agent A12, he evaded gunfire and shook off pursuers to break open the emerging Nazi conspiracy in 1919 Berlin. His reports, the first warning of the Nazi plot for WWII, went directly to the man known as C, the mysterious founder of MI6. Throughout this, a powerful fascist politician quietly worked to suppress Bell’s alerts. Nevertheless, agent A12’s intelligence sabotaged the Nazis in ways that are only now being revealed.

Blockchains are new technology layers that rewire the Internet and threaten to side-step older legacy constructs and centrally served businesses. At its core, a blockchain injects trust into the network, cutting off some intermediaries from serving that function and disrupting how they operate. Metaphorically, blockchains are the ultimate non-stop computers. Once launched, they never go down, and offer an incredible amount of resiliency. The Business Blockchain charts new territory in advancing our understanding of the blockchain by unpacking its elements like no other before.

The world is becoming less religious. Since 2007, there has been a pervasive decline in religious belief and most of the world's people now say that God is less important in their lives than they said he was in the quarter century before 2007. Many factors contributed to this dramatic shift, but as Inglehart shows, certain ones stand out. Utilizing a massive global database, Inglehart analyzes the conditions under which religiosity collapses, and explores its implications for the future.

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.

In 1990, while covering a story about homelessness for the New Orleans Times-Picayune, Ted Jackson encountered a drug addict sleeping under a bridge. After snapping a photo, Jackson woke the man. Pointing to the daily newspaper by his feet, the homeless stranger looked the photojournalist in the eye and said, “You ought to do a story about me.” When Ted asked why, he was stunned by the answer. “Because, I’ve played in three Super Bowls.”

While the idea of not working can be simultaneously wonderful and overwhelming, you can figure out what you want the end of your career and your retirement to look like before you submit your resignation. This book won't help you figure out whether or not you can afford to retire, but it will help you figure out what you'd like to do and who you'd like to be.

Fleeing a smashed rebellion and near execution by their supposed allies, Dirk, Gavin, Dena, and Ana abandon Scruggs and Lee during battle. When local medical treatment isn't enough, Lee surrenders to the Imperials and arranges to surrender to Devin's ship to save Scruggs's life.

Two months ago Dr. Cassandra Hart was forced to kill a man. The man who murdered her best friend, almost killed Drake and seriously wounded her. Now she's back at work in her Pittsburgh ER, but nothing seems the same. When she fears that a young boy is being abused by his "perfect" mother, her friends and colleagues worry that she's returned to work too soon, imagining dangers that don't exist. Others accuse her of trying to cover up her own alleged mistakes in the boy's treatment by making a false report of abuse.

Presenting the essentials of diagnosis and treatment clearly and succinctly, leading psychiatrist Dr. Francis Mark Mondimore distills everything you need to know about bipolar disorder in this indispensable new guide. In down-to-earth language, Dr. Mondimore explains what bipolar disorder is and how you (or your loved one) can live your best life with the help of medications, therapy, the support of family and friends, and medical care. The Concise Guide to Bipolar Disorder is an excellent, up-to-date resource for the newly diagnosed or those seeking rapid answers.

Sixty years ago, cars and airplanes were still death traps waiting to happen. Today, both are safer than ever, thanks in part to one pioneering air force doctor's research on seatbelts and ejection seats. The exploits of John Paul Stapp (1910-1999) come to thrilling life in this biography of a Renaissance man who was once blasted - faster than a .45 caliber bullet - across the desert in his Sonic Wind rocket sled, only to be slammed to a stop in barely a second.

Common Stocks and Common Sense provides detailed insight into common stock investing, using a case-study approach based on real-world investments. Author Edgar Wachenheim is the CEO of Greenhaven Associates, boasting an average annual portfolio comparable to Warren Buffet's. In this book, he shares his knowledge and experiences by providing detailed analyses of actual investments made by himself and other investors.

Drawing on previously hidden historical documents and interviews with the long-silent "illegitimate" branch of the family, William J. Mann paints an elegant, meticulously researched, and groundbreaking group portrait of this legendary family. Mann argues that the Roosevelts' rise to power and prestige was actually driven by a series of intense personal contests that at times devolved into blood sport. His compelling and eye-opening masterwork is the story of a family at war with itself, of social Darwinism at its most ruthless.

In Mythologies Without End, Jerome Slater argues that US policies in the region are largely a product of mythologies that are often flatly wrong. For example, the Israelis' treatment of Palestinians after 1948 undermined its claim that it was a true democracy, and the argument that Arab states refused to negotiate with Israel for decades is simply untrue. Because of widespread acceptance of these myths in both the US and Israel, the consequences have been devastating to all of the involved parties.

Businesses have a big role to play in a capitalist society. They can tip the scales toward the benefit of the few, with toxic side effects for all, or they can guide us toward better, more equitable long-term solutions. Christopher Marquis tells the story of the rise of a new corporate form - the B Corporation. These companies undergo a rigorous certification process, overseen by the B Lab, and commit to putting social benefits, the rights of workers, community impact, and environmental stewardship on equal footing with financial shareholders.

Canwood, Saskatchewan, 1947. Leonard Flint, a lonely boy in a small farming town befriends the local outsider, a man known as Rabbit Foot Bill. Bill doesn’t talk much, but he allows Leonard to accompany him as he sets rabbit snares and to visit his small, secluded dwelling. Being with Bill is everything to young Leonard - an escape from school, bullies and a hard father. So his shock is absolute when he witnesses Bill commit a sudden violent act and loses him to prison.

Bernie Sanders' 2016 candidacy expanded the scope of political possibility in the United States, putting socialism and class politics back on the map. His radical campaign - not just for the Democratic presidential candidacy but against "the billionaire class" - helped catalyze other transformative left-wing politicians like Alexandria Ocasio-Cortez to seek and win office, just as he inspired teachers from West Virginia to Los Angeles to win hard-fought, historic strike campaigns. Sanders has, in short, helped cohere a new movement in American politics.

As far back as we can trace human history, there have been entrepreneurs. Almost five millennia ago, copper tool manufacturers set up a factory in what today is southwest Spain, profiting for hundreds of years from trade around the Mediterranean. Papyri document the diverse investments of an ancient Egyptian businessperson, from grain-yielding land to flax for linen cloth. What do these figures have in common with renowned modern entrepreneurs, and how do their similarities help us achieve a deeper understanding of entrepreneurship?

Napoleon Hill was and is an American treasure. He was a confidant of presidents and statesmen. The prominent men of several generations freely revealed their secrets of success to him. But he never forgot his humble origins. He considered it his sacred obligation to share with the world the knowledge about personal achievement that he had accumulated during his rich and varied life.