Community Management

Want to build a six-figure-income business? Only a truly engaged and motivated team can get you there. In Be a Network Marketing Leader, industry superstar Mary Christensen reveals how anyone can cultivate a community that brings out the best in everyone who joins. A community that individuals will be impatient to enter, energized to participate in, and reluctant to leave. When you focus on people ahead of products, they will contribute more and bring others into the fold - and your business will skyrocket.

No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.

This book is a guide for leaders seeking to build a community, to strengthen the community they already have, or who may not think of themselves as community leaders but who are envisioning a group they hope to create. These communities can be formal, with official memberships and administrations, or informal, tied by shared values and commitments.

Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm. The authors outline the ten foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey.

In a time when meaningful change is limited by error-filled practices, it’s time to rethink. Combining over four decades of Carol Sanford’s research and experience with rich traditions of Indigenous and lineage sources and quantum cosmologies, Indirect Work translates living systems understanding into a practical human technology for daily life. Through foundational wisdom and exercises for self-discovery, this guide will illuminate your understanding of the unlimited power of regenerative change and how we can become agents for a world that works for all alive.

Want to get those difficult colleagues off your back and restore your sanity? NYU psychology professor Tessa West shows you how. Tessa West has helped thousands of people resolve their most pressing workplace issues. And now she draws on a decade of original research to profile classic workplace archetypes. She digs deep into the inner workings of each bad apple, exploring their motivations and insecurities and offers clever strategies for stopping each type of jerk in their tracks.

In 2001, when Jacqueline Novogratz founded Acumen, a global community of socially and environmentally responsible partners dedicated to changing the way the world tackles poverty, few had heard of impact investing - Acumen’s practice of “doing well by doing good”. Nineteen years later, there’s been a seismic shift in how corporate boards and other stakeholders evaluate businesses: Impact investment is not only morally defensible, but now also economically advantageous, even necessary.

What if you discovered a blueprint that could grow your brand’s reputation and loyalty, dramatically reduce customer-service issues, produce content and technology, and cement a powerful, lasting relationship between you and your customers? Harness the power of communities, both inside and outside of your organization, to drive value and revenue, activate your employees’ and customers’ talents, and create a highly engaged, loyal customer base.

In 2015, Inc. magazine recognized Noonday Collection as one of the fastest-growing companies in America. Years earlier, as Jessica Honegger stood at a pawn-shop counter in Austin, Texas, and handed over her grandmother's gold jewelry, her goal was personal: to fund the adoption of her Rwandan son by selling artisan-made jewelry. This first step launched an unexpected side-hustle that would grow into Noonday Collection. She teamed up with her first artisan partner, Jalia, a Ugandan jewelry maker and saw the meaningful impact Noonday brought to Jalia's community.

When Bill Bratton became a Boston street cop after his return from serving in Vietnam, he was dismayed by the corrupt old guard, and it is fair to say the old guard was dismayed by him, too. But his success fighting crime could not be denied. Propelled by extraordinary results, Bratton had a dazzling rise, and ultimately a dazzling career, becoming the most famous police commissioner of modern times. The Profession is the story of that career in full.

Drawing on her years of clinical experience, Dr Joy provides actionable tools we can use to foster friendships that are not only positive, but transformative. From the evolution of sisterhood to the exceptional powers of group therapy, the process of finding your people to advice on overcoming the barriers that get in the way, Sisterhood Heals is as much an actionable guide as it is a love letter to Black women everywhere.

You are a successful, intelligent person with so much to feel good about. But when you are confronted with the omnipresent clutter in your life, you feel like a failure. No matter how hard you try to get organized, you can’t figure out how to make the clutter go away for good. You can tell that there’s something bigger going on, but you have no idea what it is. You’re stuck. The good news is, you absolutely can learn how to free yourself from clutter.

In this powerful and practical guide, Minaa shares therapeutic tools, client stories, and actionable insights to help you on your healing journey, along with reflections from her personal experiences. Each chapter focuses on a common emotional struggle—from overcoming dysfunctional family patterns to developing emotional maturity, finding our village, navigating racial trauma, and moving past isolation and despair.

Mintzberg begins in part one by confronting myths about health care, including that we have a system of health care, health care institutions can be fixed with more heroic leadership, the health care system can be fixed by more administrative engineering, and more.

It's people who make organizations great, so how can leaders best help their people achieve that greatness? As Ken Jennings and John Stahl-Wert show in this new edition of their best seller, you can't just demand greatness - you have to inspire it. The most effective leaders don't just stand in front of their people, they stand behind them too. As one of the characters in the book notes, "You qualify to be first by putting other people first."

The power of uplift enables any organization to do more with less, beat the competition, and perform better than ever. Leaders who uplift their employees' passions, intellects, and commitments produce remarkable results. Based on original research from a seven-year global study, Uplifting Leadership reveals how leaders from diverse organizations inspired and uplifted their teams' performance.

Driving value today requires information. Lots and lots of information. Most of us are becoming good at distilling the data within our own companies, but that’s not enough if we want a competitive advantage. In Smarter Together, Coupa Software CEO Rob Bernshteyn explains how we will soon be able to draw upon the intelligence of the community - collectively what we, and the organizations we work for, know - to benefit the community, our companies, and ourselves.

Do you wake up in the morning and still feel tired? Do your supposedly relaxing activities actually just feel like another thing to check off that to-do-list? Do you feel like you never really have time to recharge? It’s time to rethink rest! Rest is no longer about just getting a good night’s sleep or taking an evening to relax on the couch and watch TV. It’s a radical act of self-care that asks you to take into account all the different aspects of yourself that need to rest and take a break. And The Little Book of Rest has everything you need to get started.

We each have our own unique hospitality personality. And when you tap into yours, you'll find a lot more blessing with a lot less stressing. With personal assessments, encouraging stories, and plenty of practical ideas, Morgan Tyree shows you how to identify and embrace your hospitality personality so you can stop worrying and start enjoying yourself and your guests. She helps you understand your hospitality habits, hurdles, and hang-ups, then offers real-life solutions that fit you.

Paul Sparks, Tim Soerens, and Dwight J. Friesen have seen—in cities, suburbs, and small towns all over North America—how powerful the gospel can be when it takes root in the context of a place, at the intersection of geography, demography, economy, and culture. This is not a new idea—the concept of a parish is as old as Paul's letters to the various communities of the ancient church. But in an age of dislocation and disengagement, the notion of a church that knows its place and gives itself to where it finds itself is like a breath of fresh air, like a sign of new life.