Computer Services
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Power to the Public
- The Promise of Public Interest Technology
- By: Tara Dawson McGuinness, Hana Schank
- Narrated by: Kirsten Potter
- Length: 5 hrs and 7 mins
- Unabridged
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As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems.
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Power to the Public
- The Promise of Public Interest Technology
- Narrated by: Kirsten Potter
- Length: 5 hrs and 7 mins
- Release date: 13-04-21
- Language: English
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Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems....
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Regular price: £15.99 or 1 Credit
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Managed Services in a Month: Build a Successful, Modern Computer Consulting Business in 30 Days, 3rd Edition
- By: Karl W. Palachuk
- Narrated by: Gregory Zarcone
- Length: 5 hrs and 25 mins
- Unabridged
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The ultimate do-it-now guide to getting started in managed services. Now includes chapters on cloud services, bundling, and more. Whether you're a new computer consultant or an experienced technician making the move to managed services, this is the perfect audiobook for you! The audiobook includes step-by-step instructions for creating service offerings, reformulating your business, creating service agreements, and more!
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Managed Services in a Month: Build a Successful, Modern Computer Consulting Business in 30 Days, 3rd Edition
- Narrated by: Gregory Zarcone
- Length: 5 hrs and 25 mins
- Release date: 24-01-18
- Language: English
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The ultimate do-it-now guide to getting started in Managed Services. Now includes chapters on Cloud Services, bundling, and more....
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High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
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In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
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Not worth! Don't buy
- By Nik OST on 04-08-18
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High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Release date: 11-04-13
- Language: English
- In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer....
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Security Chaos Engineering
- Sustaining Resilience in Software and Systems
- By: Kelly Shortridge, Aaron Rinehart - contributor
- Narrated by: April Doty
- Length: 18 hrs and 36 mins
- Unabridged
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In this comprehensive guide, authors Kelly Shortridge and Aaron Rinehart help you navigate the challenges of sustaining resilience in complex software systems by using the principles and practices of security chaos engineering. By preparing for adverse events, you can ensure they don't disrupt your ability to innovate, move quickly, and achieve your engineering and business goals.
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Older methodologies get a fresh coat of paint
- By Jason Marks on 16-01-24
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Security Chaos Engineering
- Sustaining Resilience in Software and Systems
- Narrated by: April Doty
- Length: 18 hrs and 36 mins
- Release date: 28-11-23
- Language: English
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In this comprehensive guide, authors Kelly Shortridge and Aaron Rinehart help you navigate the challenges of sustaining resilience in complex software systems by using the principles and practices of security chaos engineering....
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Empathy in Action
- How to Deliver Great Customer Experiences at Scale
- By: Tony Bates, Dr. Natalie Petouhoff
- Narrated by: Jennifer Jill Araya
- Length: 9 hrs and 53 mins
- Unabridged
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By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding, and predicting, as well as taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like AI and cloud can enable a more empathetic world.
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Empathy in Action
- How to Deliver Great Customer Experiences at Scale
- Narrated by: Jennifer Jill Araya
- Length: 9 hrs and 53 mins
- Release date: 25-08-23
- Language: English
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A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale....
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The Tech Nerds' Guide to Career Success
- Seven Proven Lessons to Unlock Your Growth in an IT Services Company
- By: Dan Adams
- Narrated by: Karl P. Sjoberg
- Length: 2 hrs and 57 mins
- Unabridged
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The Tech Nerds’ Guide to Career Success: Seven proven lessons to unlock your growth in an IT service, shares a business parable that is searing, humorous, and filled with wise guidance. The hero Marty is like you: a very capable tech nerd, with a high work ethic and strong desire to contribute. But his career is stalled and he’s frustrated. By chance, Marty meets an industry veteran who agrees to guide him. The seven lessons allow Marty to remove career limiting mistakes—and turn them into advantages.
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The Tech Nerds' Guide to Career Success
- Seven Proven Lessons to Unlock Your Growth in an IT Services Company
- Narrated by: Karl P. Sjoberg
- Length: 2 hrs and 57 mins
- Release date: 31-01-24
- Language: English
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The Tech Nerds’ Guide to Career Success: Seven proven lessons to unlock your growth in an IT service, shares a business parable that is searing, humorous, and filled with wise guidance....
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Amazon Web Services in Action
- By: Andreas Wittig, Michael Wittig
- Narrated by: Aiden Humphreys
- Length: 9 hrs and 55 mins
- Unabridged
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Amazon Web Services in Action introduces you to computing, storing, and networking in the AWS cloud. The audiobook will teach you about the most important services on AWS. You will also learn about best practices regarding security, high availability, and scalability.
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Amazon Web Services in Action
- Narrated by: Aiden Humphreys
- Length: 9 hrs and 55 mins
- Release date: 12-12-18
- Language: English
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Amazon Web Services in Action introduces you to computing, storing, and networking in the AWS cloud. The audiobook will teach you about the most important services on AWS. You will also learn about best practices regarding security, high availability, and scalability....
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Social Selling
- Techniques to Influence Buyers and Changemakers
- By: Tim Hughes, Matt Reynolds
- Narrated by: Timothy Andrés Pabon
- Length: 6 hrs and 36 mins
- Unabridged
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The digital landscape has changed buyers’ habits. Sales professionals now need to develop relationships with decision-makers through social networks to reach them early in the decision making process. Social Selling provides a practical, step-by-step outline for harnessing the skills and techniques necessary to achieve this, including developing a high quality community, building trust, developing authority and influence, and connecting with changemakers. It also discusses enterprise implementation of a social selling strategy and much more.
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Great read.
- By Mr. Chin on 09-08-19
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Social Selling
- Techniques to Influence Buyers and Changemakers
- Narrated by: Timothy Andrés Pabon
- Length: 6 hrs and 36 mins
- Release date: 18-06-19
- Language: English
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The digital landscape has changed buyers’ habits. Sales professionals now need to develop relationships with decision-makers through social networks to reach them early in the decision making process....
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SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
- By: David Clifford
- Narrated by: Malk Williams
- Length: 1 hr and 9 mins
- Unabridged
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Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM). This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.
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SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
- Narrated by: Malk Williams
- Length: 1 hr and 9 mins
- Release date: 06-12-18
- Language: English
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This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment....
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Enabling Microservice Success
- Managing Technical, Organizational, and Cultural Challenges
- By: Sarah Wells
- Narrated by: Zura Johnson
- Length: 18 hrs and 48 mins
- Unabridged
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In this book, technical strategist Sarah Wells provides practical, in-depth advice for moving to microservices. Having built her first microservices architecture in 2013 for the Financial Times, Sarah discusses the approaches you need to take from the start, and explains the potential traps most likely to trip you up. You'll also learn how to maintain the architecture as your systems mature while minimizing the time you spend on support and maintenance.
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Enabling Microservice Success
- Managing Technical, Organizational, and Cultural Challenges
- Narrated by: Zura Johnson
- Length: 18 hrs and 48 mins
- Release date: 04-06-24
- Language: English
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In this book, technical strategist Sarah Wells provides practical, in-depth advice for moving to microservices.
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Amazon Web Services (AWS)
- The Ultimate Complete Guide For Amazon Web Services, Tool: Amazon Ac2, Amazon Rds, Aws Direct Connect, Amazon Ebs, Amazon S3, Elastic Load Balancing, Elastic Ip and other
- By: Walter Roberts
- Narrated by: Derik Hendrickson
- Length: 13 hrs and 12 mins
- Unabridged
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Amazon Web Services is known to be a subsidiary under Amazon which has so far provided individuals, companies or even governments with platforms for on-demand cloud computing on a metered pay as you go basis. In total, these services about cloud computing provide some sort of primitive technical infrastructure that are technical and also distributed computing building blocks as well as tools.
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Amazon Web Services (AWS)
- The Ultimate Complete Guide For Amazon Web Services, Tool: Amazon Ac2, Amazon Rds, Aws Direct Connect, Amazon Ebs, Amazon S3, Elastic Load Balancing, Elastic Ip and other
- Narrated by: Derik Hendrickson
- Length: 13 hrs and 12 mins
- Release date: 25-02-21
- Language: English
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Amazon Web Services is known to be a subsidiary under Amazon which has so far provided individuals, companies or even governments with platforms for on-demand cloud computing on a metered pay as you go basis....
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Hacking with Kali Linux: 2020 Edition
- Practical Guide to Computer Network Hacking, Encryption, Cybersecurity, Penetration Testing for Beginners. The Secrets of VPN Services, Firewalls and the Linux Command Line.
- By: Jason Callaway
- Narrated by: Jason Belvill
- Length: 3 hrs and 12 mins
- Unabridged
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If you are searching for the fastest way to learn the secrets of a professional hacker, then keep reading...You are about to begin a journey into the deepest areas of the web, which will lead you to understand perfectly the most effective strategies to hack any system you want, even if you have zero experience and you are brand new to programming. In this audiobook, Jason Callaway has condensed everything you need in a simple and practical way, with real-world examples, step-by-step instructions, and tips from his experience.
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Hacking with Kali Linux: 2020 Edition
- Practical Guide to Computer Network Hacking, Encryption, Cybersecurity, Penetration Testing for Beginners. The Secrets of VPN Services, Firewalls and the Linux Command Line.
- Narrated by: Jason Belvill
- Length: 3 hrs and 12 mins
- Release date: 13-04-20
- Language: English
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If you are searching for the fastest way to learn the secrets of a professional hacker, then keep reading...You are about to begin a journey into the deepest areas of the web, which will lead you to understand perfectly the most effective strategies to hack any system you want....
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The End of Business as Usual
- Rewire the Way You Work to Succeed in the Consumer Revolution
- By: Brian Solis
- Narrated by: Sean Pratt, Brian Solis
- Length: 11 hrs and 8 mins
- Unabridged
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It’s a new era of business and consumerism - and you play a role in defining it.
Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.
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The End of Business as Usual
- Rewire the Way You Work to Succeed in the Consumer Revolution
- Narrated by: Sean Pratt, Brian Solis
- Length: 11 hrs and 8 mins
- Release date: 01-03-12
- Language: English
- The End of Business As Usual explores the complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it....
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Ten Steps to ITSM Success
- By: Timothy Rogers, Angelo Esposito
- Narrated by: Peter Silverleaf
- Length: 6 hrs and 42 mins
- Unabridged
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As organizations seek to boost revenue, cut costs, and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT directors and C-suite executives looking to transform the role of IT into a value-creating business partner.
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Okay for big organisations
- By Richard on 08-05-19
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Ten Steps to ITSM Success
- Narrated by: Peter Silverleaf
- Length: 6 hrs and 42 mins
- Release date: 10-12-18
- Language: English
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As organizations seek to boost revenue, cut costs, and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. This guide helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices....
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A World Gone Social
- How Companies Must Adapt to Survive
- By: Ted Coine, Mark Babbitt
- Narrated by: Sean Pratt
- Length: 11 hrs and 20 mins
- Unabridged
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Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...
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A phenomenal book
- By mp on 01-09-15
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A World Gone Social
- How Companies Must Adapt to Survive
- Narrated by: Sean Pratt
- Length: 11 hrs and 20 mins
- Release date: 20-08-14
- Language: English
- Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy....
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The Buzz
- 50 Little Things That Make a Big Difference to Serve Your Customers (Bookbytes Executive Summary)
- By: David Freemantle
- Narrated by: Bookbytes
- Length: 10 mins
- Abridged
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Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.
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Unleashing the Power of IT Managed Services
- Your Comprehensive Guide
- By: Dr. Julia Diakakis, Saki Diakakis
- Narrated by: B. Patrick
- Length: 3 hrs and 14 mins
- Unabridged
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Discover the secret to exponential business growth with "Unleashing the Power of IT Managed Services: Your Comprehensive Guide." This groundbreaking book reveals the critical role that managed IT services play in driving business success. In an ever-evolving digital world, managing IT infrastructure can be complex and overwhelming. This comprehensive guide demystifies IT-managed services, demonstrating how they can lower labor costs, eliminate the need for hiring and training new IT staff, and provide expert network assistance for preventive maintenance.
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Unleashing the Power of IT Managed Services
- Your Comprehensive Guide
- Narrated by: B. Patrick
- Length: 3 hrs and 14 mins
- Release date: 28-12-23
- Language: English
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Discover the secret to exponential business growth with "Unleashing the Power of IT Managed Services: Your Comprehensive Guide." This groundbreaking book reveals the critical role that managed IT services play in driving business success....
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Empowered
- Unleash Your Employees, Energize Your Customers, and Transform Your Business
- By: Josh Bernoff, Ted Schadler
- Narrated by: Josh Bernoff
- Length: 6 hrs and 43 mins
- Unabridged
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In Empowered, Forrester’s Josh Bernoff - coauthor of the pioneering book Groundswell - and Ted Schadler explain how to transform your company by unleashing the force of HEROes: highly empowered and resourceful operatives. Your company needs them because, in the age of twitter, iPhones, Facebook, YouTube, your customers now step up to the counter armed with more data and access than ever before - often overmatching your team.
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Empowered
- Unleash Your Employees, Energize Your Customers, and Transform Your Business
- Narrated by: Josh Bernoff
- Length: 6 hrs and 43 mins
- Release date: 14-09-10
- Language: English
- Empowered is packed with the business tools and information necessary to move your organization several steps ahead of the competition....
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Pre-Commerce
- How Companies and Customers are Transforming Business Together
- By: Bob Pearson
- Narrated by: John Allen Nelson
- Length: 9 hrs and 54 mins
- Unabridged
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Since its debut E-commerce has been centered on the transaction, which represents less than one percent of the time we spend online. Now, we are entering the era of Pre-Commerce where customers make their own decision to buy or support a brand before the transaction. Pre-Commerce explains how the exploding use of social media channels has fundamentally changed the way customers go about making their purchasing decisions, how they educate themselves and why they choose to support certain brands above others.
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Pre-Commerce
- How Companies and Customers are Transforming Business Together
- Narrated by: John Allen Nelson
- Length: 9 hrs and 54 mins
- Release date: 10-07-20
- Language: English
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Ideas for leaders to engage directly with customers to shape their brand and marketplace success....
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Souveraineté numérique [Digital Sovereignty]
- Aux frontières du réel et du virtuel [At the Borders of the Real and the Virtual]
- By: Sylvie Bédard
- Narrated by: Sylvie Bédard
- Length: 5 hrs and 45 mins
- Unabridged
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Avez-vous remarqué que l’intelligence artificielle est le sujet de l’heure? Pourtant, depuis plus d’une décennie, cette réalité a changé radicalement nos vies, bien dissimulée dans notre nouvelle réalité virtuellement numérique. Après avoir partagé sa vision de la « Présence » avec un 1er livre dans le contexte des affaires et du marketing afin d'améliorer les relations clients et employés dans la réalité numérique, ce 2e livre exprime la même volonté de préserver la qualité relationnelle entre nous.
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Souveraineté numérique [Digital Sovereignty]
- Aux frontières du réel et du virtuel [At the Borders of the Real and the Virtual]
- Narrated by: Sylvie Bédard
- Length: 5 hrs and 45 mins
- Release date: 07-12-23
- Language: French
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Avez-vous remarqué que l’intelligence artificielle est le sujet de l’heure? Pourtant, depuis plus d’une décennie, cette réalité a changé radicalement nos vies, bien dissimulée dans notre nouvelle réalité virtuellement numérique....
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