Jeff Toister
AUTHOR

Jeff Toister

Business & Careers
Tap the gear icon above to manage new release emails.
Jeff Toister's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he is an author, consultant, and trainer who helps organizations develop customer-focused cultures. He's written four books including The Service Culture Handbook. More than 10,000 customer service professionals around the world subscribe to Jeff's Customer Service Tip of the Week email. More than one million people have taken one of his video-based training courses on LinkedIn Learning. Jeff has been recognized by Global Gurus as one of the top 30 customer experience in the world.
Read more Read less
Not an Audible member?
From £7.99/month after 30 days. Renews automatically. See here for eligibility.
Start your free 30-day trial

The Guaranteed Customer Experience

Most popular
View Details

Best Sellers

Product list
  • The Service Culture Handbook cover art

    Regular price: £12.99 or 1 Credit

    Sale price: £12.99 or 1 Credit

    Try for £0.00
  • The Guaranteed Customer Experience cover art

    Regular price: £14.99 or 1 Credit

    Sale price: £14.99 or 1 Credit

    Try for £0.00
  • Service Failure cover art

    • Service Failure

    • The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
    • By: Jeff Toister
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 39 mins
    • Release date: 06-11-12
    • Language: English
    • 4 out of 5 stars 3 ratings

    Regular price: £15.99 or 1 Credit

    Sale price: £15.99 or 1 Credit

    Try for £0.00

Are you an author?

Help us improve our Author Pages by updating your bibliography and submitting a new or current image and biography.
Visit Amazon Author Central