John D. Hanson
AUTHOR

John D. Hanson

Relationships, Parenting & Personal Development | Business & Careers
Tap the gear icon above to manage new release emails.
With over 25 years of success in customer-facing & leadership roles, John D. Hanson has established himself as a leader in the Customer Experience. In demanding industries like Retail, Lending, Credit Card Servicing, Healthcare, the Military, Industrial Automation & Non-profit, he has ranked at the very top of his team for Customer Satisfaction. Within 90 days of hire for a Fortune 100 company, John was chosen to train onboarding team members due to #1 Customer Satisfaction scores and performance metrics for his team. In his B2B sales role, John set record sales for his territory in his first full year. While working full-time for a Fortune 100 company and serving on reserve military duty, John earned two simultaneous bachelor’s degrees from Union Institute & University, graduating with a 4.0 GPA in both degrees in just 2 years. Following years of research, his book, “WOW Your Customers! 7 Ways to World-Class Service” was published in 2018, with copies selling world-wide. His 2nd book, "Winning Secrets: How a Dictionary and a Ruler Can Change Your Life" was released in November of 2023. He has 2 more books scheduled for publishing in 2024--"5th Dimensional Customer Experience" and "Heroic Leadership." John has interviewed Customer Experience leaders on every continent, as well as addressing multiple global CX summits. He has been a repeat guest for the Customer Experience on the Mr. Biz B2B Radio podcast, a nationally-broadcast show, as well as guest appearances on podcasts around the world. A monthly global CX discussion, hosted by CX Centric, has featured John as a panelist representing the Customer Experience for all of North America. His live weekly radio show, The Heroic Experience: Elevating Business to Heroic Success, launched in September of 2021, ran for 2 seasons. He has been featured in multiple online business articles, including American Express, LinkedIn, and the Residential Real Estate Council. John considers it an honor to have served in a senior leadership position for the Ohio Army National Guard. His 8-year tour included a deployment to Iraq in 2010, his commitment complete in 2016.
Read more Read less
Not an Audible member?
From £7.99/month after 30 days. Renews automatically. See here for eligibility.
Start your free 30-day trial

Best Sellers

Product list
  • Winning Secrets cover art

    Regular price: £11.99 or 1 Credit

    Sale price: £11.99 or 1 Credit

    Try for £0.00
  • 5th Dimensional Customer Experience cover art

    Regular price: £6.99 or 1 Credit

    Sale price: £6.99 or 1 Credit

    Try for £0.00

Are you an author?

Help us improve our Author Pages by updating your bibliography and submitting a new or current image and biography.
Visit Amazon Author Central