The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond
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The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond
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Narrated by:
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Michael Dues
About this listen
In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.
You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.
While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.
You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2010 The Teaching Company, LLC (P)2010 The Great CoursesListeners also enjoyed...
What listeners say about The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond
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Overall5 out of 5 stars
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- Leissa
- 24-01-16
Great book
Very well structured and supported by dramatized examples that help understand how to apply the guidance provided. I warmly recommend it because it simply explains easy to follow guidance to be better at approaching conflicts at home or work. It's not theoretical it's practical. Many thanks to Professor Dues
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Overall5 out of 5 stars
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- Mick Francis
- 01-12-15
Well worth listening to
Where does The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond rank among all the audiobooks you’ve listened to so far?
I usually listen to courses based more around physics - this is new territory for me. I found it surprisingly compelling listening.
What other book might you compare The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond to, and why?
I haven't really listened to any other books of this genre.
What about Professor Michael Dues’s performance did you like?
The delivery was comfortable and well-paced, with a good mix of advice and anecdotes.
Any additional comments?
I would recommend this to anyone, even if they are not into the 'softer' sciences.
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Overall5 out of 5 stars
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- msc3000
- 13-12-21
one of my favourites from the Great Courses
Conflict management can be applied to every area of our lives and listening to this audible allows you to do that. Lectures are broken down and explained really well. Thank you
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- VRUNNER
- 12-01-16
fantastic listen highly recommend
outstanding read / listen. I have reccomended it to many of my learners already.
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- D
- 29-12-14
Entertaining and clearly explained,
Engaging presentation style with relevant and useful examples .Good progression in each of the lectures. practical tools to try and use in real world situation s.
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Overall5 out of 5 stars
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- Cheryl
- 19-06-15
Awesome
Excellent lectures, not just for students. We all need to participate in improved conflict communications. This is the way to a better future.
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- John
- 08-03-16
Nicely structured, logical progression.
With a friendly and appealing tone, Prof Dues structures his 35 years of wisdom into really pleasurable listening. I enjoyed walking into town while listening to one or more lectures then taking the time to note what I would like to pass on to my teams and others. Good summaries too after each one reminding us of the say, say, say structure and how effective that is.
Prof Dues sets a good example.
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Overall4 out of 5 stars
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- Dragonaholic
- 13-03-19
Very insightful and recommended
Very insightful and recommended for some well explained concepts (without being patronising), examples and scenarios
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- JedHoll
- 16-02-18
Amazing coverage of the subject
To get this comprehensive series of lectures for one credit is beyond amazing value. Very enjoyable and authoritative coverage with dramatised examples. Highly recommend.
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- Jim
- 20-05-14
Clear, comprehensive and practical
This is a topic I work with quite a lot and I was looking for something that got its arms around the subject as a whole. Prof Dues delivers a very clear and helpful overview of the subject with practical tips about how to put the lessons to work, examples from his own work which bring the theories to life and short dramatic illustrations of concepts to life. Despite its length my attention never flagged because his delivery is excellent and there are so many useful theories and tactics on offer throughout. My personal highlight is the section dealing with the interplay of goals relating to topic, relationship, identity and process which form a major part of all conflicts but there are plenty more. I was primarily interested in this from a work perspective but the lectures also deal with personal relationships and raising kids to be effective at conflict management in their own lives.
Very highly recommended
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9 people found this helpful