What Your Customer Wants and Can’t Tell You cover art

What Your Customer Wants and Can’t Tell You

Unlocking Consumer Decisions with the Science of Behavioral Economics

Preview

£0.00 for first 30 days

Try for £0.00
Thousands of incredible audiobooks and podcasts to take wherever you go.
Immerse yourself in a world of storytelling with the Plus Catalogue - unlimited listening to thousands of select audiobooks, podcasts and Audible Originals.
£7.99/month after 30 days. Renews automatically. See here for eligibility.

What Your Customer Wants and Can’t Tell You

By: Melina Palmer
Narrated by: Rachel Perry
Try for £0.00

£7.99/month after 30 days. Renews automatically.

Buy Now for £12.99

Buy Now for £12.99

Confirm Purchase
Pay using card ending in
By completing your purchase, you agree to Audible's Conditions of Use and authorise Audible to charge your designated card or any other card on file. Please see our Privacy Notice, Cookies Notice and Interest-based Ads Notice.
Cancel

About this listen

This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book.

Behavioral economics is the future of brands and business. Unlocked goes beyond an academic understanding of behavioral economics and into practical application, showing how real businesses and business professionals can use science to make their companies better. In this book, business owner, consultant, and behavioral economics expert Melina Palmer helps leaders like you use the psychology of the consumer, innovation, and truly impactful branding to reach real, bottom-line benefits.

Discover information and tools you can actually use to influence consumers. Go beyond data science for business. With behavioral economics, you can learn how your brain works to become a better leader - and how your customer's brain works to creatively and effectively market your brand. Unlocked provides real-world examples that bring a concept to life and make it stick; ideas to help you with problem solving for your business; and ways to hack your brain into coming up with innovative programs, products, and initiatives.

©2021 Melina Palmer (P)2021 Gildan Media
Customer Service Decision-Making & Problem Solving Marketing Social Psychology & Interactions Time Management & Productivity Career Business Human Brain Behavioural Science Marketing Customer Marketing
activate_Holiday_promo_in_buybox_DT_T2

Listeners also enjoyed...

Marketing to Mindstates cover art
Building a StoryBrand cover art
The Experience Maker cover art
Breaking the Brain Code cover art
$100M Offers cover art
Catalyst cover art
The Behaviour Business cover art
Competing Against Luck cover art
Choice Hacking cover art
Ask cover art
R.E.D. Marketing cover art
Hacking the Unconscious cover art
All In cover art
Dealing with Difficult Customers cover art
Opting in to Optimization cover art
Personality Isn't Permanent cover art

What listeners say about What Your Customer Wants and Can’t Tell You

Average customer ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    14
  • 4 Stars
    5
  • 3 Stars
    2
  • 2 Stars
    1
  • 1 Stars
    1
Performance
  • 4 out of 5 stars
  • 5 Stars
    9
  • 4 Stars
    7
  • 3 Stars
    3
  • 2 Stars
    0
  • 1 Stars
    1
Story
  • 4.5 out of 5 stars
  • 5 Stars
    11
  • 4 Stars
    7
  • 3 Stars
    2
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    4 out of 5 stars

Decent entry-level introduction to marketing

Know anything about marketing or behavioural economics and there won't be much new here, but it's a solid overview.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Loved it but…

… for the love of God, please drop the chapter quotations for the audio book. Very annoying

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars

Lots of learnings about yourself.

For the engineering types who have a good understanding of the physical world, learning about a persons inner workings and that of the brain are fascinating. Often you’d have an inkling that there’s a bias or something distracting you from objectives but understanding the root causes are very insightful. Great work.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    3 out of 5 stars

Basic

Good to learn the basics but IRRITATING having to listen to long lists of “find more on chapter x, y, z” or “to find out more listen to the podcast”

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

An excellent listen

Great book with very interesting insights into Human behaviour. I will be recommending this to all my friends who have an interest in psychology and nudges

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Better Than a Thriller

Loved this book. Straightforward explanations and lots of examples to bring the theory to life. Even if you don’t have a business, it’s interesting to help understand why you buy the way you do!
Narration was perfect.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Brilliant insights into behaviours

great book, love the chatty narrative and real life, useable examples. Highly recommend this for folks who build/sell stuff for people!!

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    3 out of 5 stars

Feels too much like a lead magnet

Lots of interesting behavioural economics stuff here and its application to marketing, but I couldn't finish it because the constant cross selling got on my nerves.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Must Read for All Marketers

Marketing for the 21st Century. This book is amazing at debunking complex science and explaining it in a way that means you can apply it and get results. improve your marketing across commercial B2B and public sector. Fun inspiring and motivating.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars

How your mind works against you!

Who'd have thought that your own mind works so hard to betray. Whether it's making you buy the next big thing or keeping you oblivious to marketing tricks with price points etc. it's a great book for an introduction to using the techniques to your advantage in your own business. Just hope I can do it justice.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!