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How can customer complaints become your greatest opportunities for success? In this episode, Marc Thomas is joined by John DiJulius to uncover the 3 simple rules that every business needs to follow to thrive in the digital age of customer service. Explore how smartphones, social media, and instant feedback have reshaped the way businesses manage trust and accountability.

Discover the service recovery paradox, where well-handled complaints transform dissatisfied customers into lifelong advocates. Learn how to foster trust between employees and customers by going the extra mile, addressing skepticism, and driving loyalty. This episode offers actionable strategies to turn customer feedback into fuel for growth and build a loyal community that stands by your brand.

John R. DiJulius III on LinkedIn:
https://www.linkedin.com/in/dijulius

The DiJulius Group
http://www.thedijuliusgroup.com

Believe in Dreams®
http://www.believeindreams.org

The Customer Service Revolution Podcast
https://thedijuliusgroup.com/the-customer-service-revolution-podcast

John R. DiJulius III on YouTube
https://www.youtube.com/@dijuliusgroup

Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron
https://www.youtube.com/watch?v=QfWgKZzsuMc

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📒 The Books Referenced in this Episode: 📒
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The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth, Hardcover | Jun 10, 2024
https://amzn.to/4cEsfNg

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Paperback
https://amzn.to/3W0sJYD

What's the Secret?: To Providing a World-Class Customer Experience Hardcover
https://amzn.to/45JyLQG

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World Hardcover
https://amzn.to/3VGT2C4

The Best Customer Service Quotes Ever Said Paperback
https://amzn.to/4bx0Pby

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com