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Ever wonder how early life experiences can shape your business destiny? From the humble beginnings of paper routes and restaurant gigs, find out how these formative roles laid the groundwork for a career in entrepreneurship and technology. We share stories of how sports like wrestling fostered determination and teamwork, and explore the unexpected twists that transformed early tech interests into a thriving career. This episode promises valuable insights into how foundational experiences can ignite entrepreneurial passions and carve out unforeseen paths to business ownership.

When faced with challenges in equity and ownership, how do you leverage existing relationships to launch a business? Discover the motivating factors behind such bold decisions, including family milestones and the importance of choosing the right partners. We delve into the strategic implementation of the Enterprise Operating System (EOS) for business growth, highlighting how structured planning and the right team can elevate service offerings. Join us as we unpack the journey from IT support roles to pioneering a new venture, underscoring the indispensable role of teamwork and strategic foresight in achieving sustained success.

Williams Logistics:
https://waionline.com/transport-usa

Micheal McKeen on LinkedIn:
https://www.linkedin.com/in/michealmckeen

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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What happens when selling your business isn’t about financial necessity but a gut feeling? In this episode, Marc Thomas sits down with Michael McKean, a seasoned entrepreneur who shares his personal journey of selling his thriving company. Discover the emotional and practical considerations behind his decision and why aligning personal and professional goals played a key role.

Michael provides a behind-the-scenes look at the post-sale experience, discussing how financial health, client relationships, and strategic planning were critical during the transition. Learn how he evolved from a technical mindset to a financially savvy business leader and the pivotal lessons he gained through networking and business roundtables.

Whether you're an aspiring entrepreneur or a seasoned business owner, this episode offers valuable insights into contingency planning, financial literacy, and the emotional impact of business transitions.

Williams Logistics:
https://waionline.com/transport-usa

Micheal McKeen on LinkedIn:
https://www.linkedin.com/in/michealmckeen

Support the show

Links to Follow Empower & Elevate Podcast 24/7:

• https://linktr.ee/empowerelevatepodcast
• https://www.youtube.com/@EmpowerElevatePodcast
• https://www.facebook.com/EmpowerElevatePodcast
• https://www.instagram.com/EmpowerElevatePodcast
• https://www.threads.net/@EmpowerElevatePodcast
• https://www.twitter.com/EmpowerElevateP
• https://www.tiktok.com/@empowerelevatepodcast
• https://www.linkedin.com/company/empowerelevatepodcast

Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

How can customer complaints become your greatest opportunities for success? In this episode, Marc Thomas is joined by John DiJulius to uncover the 3 simple rules that every business needs to follow to thrive in the digital age of customer service. Explore how smartphones, social media, and instant feedback have reshaped the way businesses manage trust and accountability.

Discover the service recovery paradox, where well-handled complaints transform dissatisfied customers into lifelong advocates. Learn how to foster trust between employees and customers by going the extra mile, addressing skepticism, and driving loyalty. This episode offers actionable strategies to turn customer feedback into fuel for growth and build a loyal community that stands by your brand.

John R. DiJulius III on LinkedIn:
https://www.linkedin.com/in/dijulius

The DiJulius Group
http://www.thedijuliusgroup.com

Believe in Dreams®
http://www.believeindreams.org

The Customer Service Revolution Podcast
https://thedijuliusgroup.com/the-customer-service-revolution-podcast

John R. DiJulius III on YouTube
https://www.youtube.com/@dijuliusgroup

Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron
https://www.youtube.com/watch?v=QfWgKZzsuMc

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📒 The Books Referenced in this Episode: 📒
===================================

The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth, Hardcover | Jun 10, 2024
https://amzn.to/4cEsfNg

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Paperback
https://amzn.to/3W0sJYD

What's the Secret?: To Providing a World-Class Customer Experience Hardcover
https://amzn.to/45JyLQG

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World Hardcover
https://amzn.to/3VGT2C4

The Best Customer Service Quotes Ever Said Paperback
https://amzn.to/4bx0Pby

Support the show

Links to Follow Empower & Elevate Podcast 24/7:

• https://linktr.ee/empowerelevatepodcast
• https://www.youtube.com/@EmpowerElevatePodcast
• https://www.facebook.com/EmpowerElevatePodcast
• https://www.instagram.com/EmpowerElevatePodcast
• https://www.threads.net/@EmpowerElevatePodcast
• https://www.twitter.com/EmpowerElevateP
• https://www.tiktok.com/@empowerelevatepodcast
• https://www.linkedin.com/company/empowerelevatepodcast

Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com