Episodes

  • EmpowerHer ft. Angeline - Mastering Customer Success & Speaking the Language of Revenue.

    EmpowerHer ft. Angeline - Mastering Customer Success & Speaking the Language of Revenue.
    Sep 28 2024
    In this episode, I sit down with Christine, the Vice President of Customer Success and a coach who empowers Customer Success (CS) leaders to effectively speak the language of revenue. Christine brings a wealth of experience from leading high-performing CS teams and working closely with revenue-driven metrics. We dive into how CS leaders can shift their mindset from being purely customer-focused to aligning with the company's financial goals, exploring practical strategies for driving revenue growth through customer success. Christine shares her insights on creating a strong partnership with sales teams, managing customer retention and expansion, and measuring success in terms of both customer satisfaction and revenue impact. We also explore Christine’s approach to coaching CS leaders, how she helps them develop the confidence and skills to communicate the business value of customer success to C-suite executives, and the key challenges they face in evolving into revenue-focused leaders. Whether you’re a Customer Success professional, a leader looking to align with revenue goals, or someone interested in the future of customer success, this episode offers valuable takeaways on building a revenue-centric CS function and scaling your leadership impact.
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    1 hr
  • EmpowerHer ft. Melanie Morris - Building a Strong Employer Brand and Impactful DEI Strategies

    EmpowerHer ft. Melanie Morris - Building a Strong Employer Brand and Impactful DEI Strategies
    Sep 16 2024
    Looking to build a strong employer brand and implement impactful DEI strategies in your organization? Watch now for insights on people culture, diversity, equity, and employee wellness. Learn how these strategies can benefit your business in terms of revenue growth, employee retention, and overall leadership skills development. Don't miss out - watch now to enhance your career and organizational success! In this powerful and insightful episode, I interview Melanie Morris, an accomplished People & Culture Strategist and a passionate advocate for diversity, equity, and inclusion (DEI) in the workplace. Melanie is a leading expert in building DEI programs and strategies that not only foster inclusive cultures but also drive significant business growth. Join us as we dive deep into what DEI truly means and why it matters now more than ever. Melanie sheds light on the vital role of DEI committees within organizations and how their efforts are essential to creating equitable workplaces. We explore the key steps involved in creating successful DEI strategies, their long-term impact on business performance, and how employers can take concrete actions to support their diverse workforces. Melanie also shares her personal career journey—what inspired her to enter the DEI space, the challenges she’s encountered along the way, and how she has overcome them to make a lasting impact in her field. We also talk about employee performance evaluation and the critical need to incorporate equity into these processes, challenging outdated methods to ensure that every employee's contributions are fairly recognized. Whether you’re an HR professional, a business leader, or someone passionate about creating more inclusive workplaces, this conversation is filled with practical advice, real-world experiences, and thought-provoking ideas on how to make DEI a cornerstone of business success.
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    1 hr and 9 mins
  • EmpowerHer ft. Ashley Harnarine - How to grow your career in Sales from a Sales Leader!

    EmpowerHer ft. Ashley Harnarine - How to grow your career in Sales from a Sales Leader!
    Sep 6 2024
    In this episode, I have the pleasure of speaking with Ashley Harnarine, a results-driven sales leader, a performance and career coach who has consistently exceeded expectations throughout her career. Ashley's passion for building emotional connections, nurturing relationships, and inspiring engagement shines through as she shares her journey from her early days in sales to transforming underperforming teams into top achievers. We explore how Ashley made her mark in the sales industry, especially in a field often dominated by men, and the strategies she used to rise into leadership roles. She opens up about the mindset shifts and skills required to become a successful leader, offering insights on how to recognize when you're ready to lead and how to empower others along the way. As a coach, Ashley is dedicated to helping high-performing professionals overcome obstacles, and in this conversation, she provides practical tips for women who aspire to take on leadership positions in sales. Whether you’re looking to boost your sales performance, enhance your leadership skills, or gain confidence in your career path, this episode will leave you inspired and motivated to take action.
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    46 mins
  • EmpowerHer ft. Pratibha - Career advice for IT professionals and the Indian Corporate Culture

    EmpowerHer ft. Pratibha - Career advice for IT professionals and the Indian Corporate Culture
    Aug 25 2024
    In this episode, we sit down with Pratibha, an accomplished IT professional in India who transitioned from studying engineering to becoming a Workday consultant. She is a Functional Core HCM and Payroll Certified Consultant with 9.5 years of IT Experience which includes 4.5 years of Experience in Workday Consulting and 5 years in Data Warehousing, ETL methodologies and Data Quality control. Pratibha shares her insights into the Indian corporate culture, discussing the challenges she faced along her career journey. We delve into what aspiring software engineers can expect when they join large IT companies, including the processes they must navigate. Pratibha also highlights the crucial need for companies to enhance safety and security measures for women in the workplace in India. Tune in for an in-depth conversation on the realities of working in the Indian IT industry and the steps needed to create a more supportive environment for women.
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    1 hr
  • EmpowerHer ft. Monisha Mothilal: Life of an Immigrant and the Power of Networking

    EmpowerHer ft. Monisha Mothilal: Life of an Immigrant and the Power of Networking
    Aug 11 2024
    In this inspiring episode, we sit down with Monisha, an immigrant from India who successfully transitioned her career to Canada. Monisha shares her journey from building a career in India to starting anew in Canada, where she carved out a niche in Talent Development. She explains what Talent Development entails and how her experiences led her to share other immigrants’ stories through her own podcast. As a co-founder of a networking non-profit and a networking events enthusiast, Monisha is passionate about creating opportunities for others. Tune in to hear her powerful words of wisdom for new immigrants: don’t limit yourself, embrace opportunities, reject self-doubt, and banish fear. Monisha’s story is a testament to the power of perseverance and the importance of community.
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    44 mins
  • EmpowerHer ft. Christine Duguay - How to be a better leader and define your career?

    EmpowerHer ft. Christine Duguay - How to be a better leader and define your career?
    Jul 28 2024
    In this episode, I sit down with Christine, a dynamic Leadership and Employee Development Manager and a certified leadership coach. We delve into the essentials of becoming a leader, exploring the different types of leadership and how to find the one that fits you best. Christine shares insights on overcoming self-doubt and imposter syndrome, particularly the unique challenges women face in leadership roles. She opens up about her own career journey, the motivations behind her path, and the pivotal moments that led her to her current role. Christine also offers valuable advice for those aspiring to enter the field of leadership development, providing actionable steps to help you navigate and succeed in this rewarding career. Tune in to gain inspiration and practical tips from Christine's wealth of experience and expertise.
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    56 mins
  • EmpowerHer ft. Sara Masson - Career growth in Customer Success and Power of Intention

    EmpowerHer ft. Sara Masson - Career growth in Customer Success and Power of Intention
    Jul 15 2024
    In this episode, we have an inspiring conversation with Sara Masson, a remarkable woman who has risen to the position of Vice President in Customer Success. Jane shares her unique perspective on what customer success means to her and the strategies she employs to ensure customer satisfaction and loyalty. She takes us through her incredible journey from working as a server to climbing the corporate ladder and achieving her VP title. Jane also opens up about her experiences as a working mother to a new baby, discussing the challenges and triumphs of balancing a demanding career with motherhood. Join us for an engaging and motivational discussion that highlights the power of resilience, dedication, and passion in achieving professional and personal success.
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    53 mins
  • EmpowerHer ft. Kishana: From Criminology to Tech, Life with Lupus, and her Family's Legacy

    EmpowerHer ft. Kishana: From Criminology to Tech, Life with Lupus, and her Family's Legacy
    Jun 26 2024
    In this heartfelt episode, join us as we sit down with Kishana, a remarkable woman whose life is a testament to strength and resilience. Kishana opens up about her deep roots in Mexico, sharing the inspiring stories of her mother and grandmother—two powerful women who have shaped her journey with their unwavering determination and courage. Kishana takes us through her family's early days in Mexico and the pivotal move to Canada, where her family's grit and perseverance paved the way for new opportunities. She reflects on her initial academic pursuits in criminology, a field driven by her passion for justice and understanding human behavior. However, life had different plans for Kishana, and she found herself carving out an unexpected yet fulfilling career in the tech industry. Now thriving in channel operations, Kishana reveals the twists and turns that led her to a place she never imagined, and how she has come to love the dynamic world of technology. But Kishana's journey hasn't been without its challenges. Diagnosed with Lupus at just 18, she shares the profound impact this autoimmune disease has had on her life. Through candid reflections, Kishana talks about the battles she's faced and how her family's strength and her own determination have seen her through the toughest times. Tune in to hear Kishana's inspiring story—a celebration of heritage, the power of perseverance, and the unexpected paths that lead us to our true passions.
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    32 mins