Episodes

  • The CORE of Radical Candor: A Deep Dive into Effective Feedback 6 | 23

    The CORE of Radical Candor: A Deep Dive into Effective Feedback 6 | 23
    Jun 12 2024
    Transform feedback into a powerful tool using CORE.

    Jason and Amy discuss the nuanced art of feedback using the CORE model—Context, Observation, Result, and nExt stEps, explaining how it can transform feedback into a powerful tool for growth and clarity. Whether it’s navigating simple day-to-day acknowledgments or tackling complex, emotionally charged feedback scenarios, they provide actionable strategies that can be immediately applied at work. This episode delves not only into the mechanics of CORE, but also how to implement it to foster a culture of open, productive dialogue and promote continuous development.

    Get all of the show notes at RadicalCandor.com/podcast.

    Episode Links:
    • How To Give Feedback Using The CORE Method | Radical Candor
    Connect:
    • Website
    • Instagram
    • TikTok
    • LinkedIn
    • Facebook
    • X
    • YouTube
    Chapters:

    (00:00:00) Introduction
    Hosts Jason Rosoff and Amy Sandler introduce the episode’s focus on feedback, particularly exploring the CORE model.

    (00:01:07) The CORE Model Explained
    An outline of the CORE model, emphasizing its importance in structuring feedback and improving communication clarity.

    (00:02:16) Preparing for Feedback Conversations
    The value of thinking through feedback before conversations using the CORE model, and the need for flexibility in discussions.

    (00:04:08) Examples of CORE in Practice - Praise
    Examples of using the CORE model for giving praise, including a quarterly budget review meeting scenario.

    (00:08:09) Examples of CORE in Practice - Criticism
    How to use CORE for criticism, detailing potential challenges and how to stay supportive and collaborative.

    (00:13:29) Checking for Alignment and Understanding
    Checking for alignment and understanding during feedback conversations, ensuring both parties are on the same page.

    (00:17:56) Real-World Example of Miscommunication
    A personal experience of miscommunication with a peer manager and how using the CORE model would have improved it.

    (00:22:12) Empathy and Collaboration in Feedback
    The importance of empathy and understanding the other person's perspective before giving feedback, enhancing collaboration.

    (00:25:44) Addressing Complex Feedback Scenarios
    Handling complex feedback situations and the need for ongoing conversations and incremental next steps.

    (00:29:10) Radical Candor Tips
    A checklist of tips to implement Radical Candor, emphasizing the CORE model, checking for alignment, and encouraging collaboration

    (00:31:21) Conclusion


    Become a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
    Show More Show Less
    33 mins
  • Beyond 'Sorry': How to Apologize and Mean It 6 | 22

    Beyond 'Sorry': How to Apologize and Mean It 6 | 22
    Jun 5 2024
    Making amends and fostering better communicationKim, Jason, and Amy dive into the complexities of apologies, focusing on the difference between genuine regret and false apologies. Through role-play and insightful analysis, they explore common pitfalls such as deflecting blame, making excuses, and failing to acknowledge the impact of one’s actions. They emphasize the importance of sincere apologies and provide actionable tips for making amends and fostering better communication in the workplace. Tune in to learn how to transform “I’m sorry” from hollow words into meaningful actions.Get all of the show notes at RadicalCandor.com/podcast.Episode Links:Fake Apologies Are on the Rise | The AtlanticHow to Apologize Like You Mean It | The New York TimesThe Power of Apologies | Harvard UniversityThe Art of a Heartfelt Apology | Harvard University5 Ways to Recognize and Respond to an Insincere Apology | PsychCentralThe Narcissist's Prayer | The Life DoctorOn Repentance and Repair | Danya RuttenbergHow To Encourage Feedback Between Others In The Workplace | Radical CandorFried Green Tomatoes Movie Clip: Parking Lot Rage | YouTubeConnect:WebsiteInstagramTikTokLinkedInFacebookXYouTubeChapters:(00:00:00) IntroductionKim, Jason, and Amy introduce the episode on the importance of knowing how to apologize and explore false apologies.(00:01:21) Role Play: "Sorry, Not Sorry" Sam vs. Patient PamA role play exercise to highlight common false apologies.(00:04:28) Breakdown of False ApologiesThe hosts analyze the role play, explaining why statements like "I'm an asshole" and "I was just kidding" are problematic.(00:11:13) The Power of Humor and ApologyThe role of humor in apologies, the impact of power dynamics, and why humor should never "kick down."(00:13:13) The Narcissist's PrayerIntroduction to the Narcissist's Prayer, a pattern of defensive behavior.(00:14:52) Structuring a Genuine ApologyAnalysis of what constitutes a meaningful and effective apology, and insights on making amends and acknowledging mistakes.(00:19:39) The Five A's of ApologizingThe five A's of a sincere apology based on Maimonides' principles.(00:28:38) Apology as an Ongoing ProcessThe need for ongoing change after an apology and the challenges of altering long-standing habits.(00:30:16) A Powerful Example of ApologyA poignant example of a sincere apology from a troll to Lindy West, highlighting the components of a good apology.(00:33:06) Radical Candor TipsTips for a thoughtful apology process, emphasizing the importance of sincerity and accountability.(00:34:54) ConclusionBecome a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
    Show More Show Less
    36 mins
  • Digital Overwhelm: Navigating App Overload at Work 6 | 21

    Digital Overwhelm: Navigating App Overload at Work 6 | 21
    May 29 2024
    The impact of app overload at work and strategies to manage communication tools effectively.Unpack the complexities of digital communication in the workplace with Jason and Amy on this episode of the Radical Candor Podcast. They dissect the overwhelming world of app overload, highlighting how the excessive use of communication tools diminishes productivity and increases stress. Listen as they provide historical insights, discuss the enduring necessity of email, and offer actionable strategies for setting effective communication norms to streamline workflows and enhance team dynamics.Get all of the show notes at RadicalCandor.com/podcast.Episode Links:The State of Workplace Communication 2024 | Forbes Business AdvisorApp Fatigue: How Too Many Apps Are Hurting Productivity | LinkedInToo Many Collaboration Apps Are Bogging Employees Down | ReworkedHow Much Time and Energy Do We Waste Toggling Between Applications? | HBRThink Time: 6 Ways To Leverage This Untapped Tool | Radical CandorBusiness Casualty | TikTokThe New Most Dreaded Word at Work: ‘Hey’ | WSJConnect:WebsiteInstagramTikTokLinkedInFacebookXYouTubeChapters:(00:00:00) IntroductionJason Rosoff and Amy Sandler introduce the episode and the topic of app overload at work.(00:02:16) The History of Email and Communication ToolsThe history of email, its evolution since the 1980s, and how it has influenced workplace communication.(00:05:01) The Shift in Administrative RolesHow the rise of email reduced the need for administrative assistants and changed project and work management practices.(00:07:21) The Rise of Chat ToolsFrom early chat tools like Skype and AOL Messenger to modern tools like Slack, and their role in workplace communication.(00:09:55) Integrating Tools at Radical CandorHow Radical Candor integrates various communication tools and the norms established to manage them effectively.(0013:12) The Importance of Setting Communication NormsEstablishing clear norms for email and Slack use to ensure effective and less stressful communication.(00:15:14) Personal Preferences vs. Team NormsBalancing individual communication preferences with team-wide norms and the importance of having clear guidelines.(00:18:18) Establishing Clear GuidelinesAdvice for teams to establish clear communication guidelines and norms to reduce app overload.(00:30:21) Managing NotificationsThe importance of managing and turning off notifications to maintain focus and productivity during work hours.(00:35:11) Handling External CommunicationStrategies for managing communication with clients and external partners while maintaining internal communication norms.(00:38:29) Radical Candor TipsPractical tips to start applying Radical Candor in managing communication tools and reducing app overload. (00:41:21) ConclusionBecome a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
    Show More Show Less
    43 mins
  • Two Managers, One Team: Making Co-Management Work 6 | 20

    Two Managers, One Team: Making Co-Management Work 6 | 20
    May 22 2024
    Strategies for aligning co-managers to foster a cohesive and productive environment. Kim, Jason, and Amy address a listener's question about the challenges of implementing Radical Candor within a co-managed team. They dive into how differing management styles can impact team dynamics and explore strategies for aligning co-managers to foster a cohesive and productive environment. The discussion includes a role-play session illustrating potential conflicts and resolutions, providing listeners with practical advice on maintaining effective communication and respect between managers with contrasting approaches. Tune in to learn how to navigate the complexities of co-management while upholding the core principles of Radical Candor.Get all of the show notes at RadicalCandor.com/podcast.Episode Links:The Importance Of Performance Development Conversations | Radical CandorHow To Give Fast, Meaningful Feedback | Radical CandorHow To Create A Culture Of Feedback | Radical CandorHow To Encourage Feedback Between Others In The Workplace | Radical CandorHow To Improve Communication In The Workplace In 6 Steps | Radical CandorHow to Get and Give Feedback Using the Radical Candor Order of OperationsGiving Bad News Early Has Benefits For Relationships At WorkResponding To Negative Feedback: 5 Ways To Disagree | Radical CandorHow To Give Feedback Using The CORE Method | Radical CandorConnect:WebsiteInstagramTikTokLinkedInFacebookXYouTubeChapters:(00:00:00) IntroductionHosts Kim Scott, Amy Sandler and Jason Rosoff outline a listener’s question about implementing Radical Candor in a co-managed team.(00:02:02) Understanding the Listener's ChallengeThe complexities of co-managing a team with different management styles and the potential issues that arise when only one manager practices Radical Candor.(00:05:40) Co-Management and Radical CandorThe implications of having differing management approaches and the importance of clear reporting lines.(00:10:18) Role Play - Addressing the IssueJason and Kim role-play a conversation between two co-managers to model how to address the issue of differing management styles.(00:18:47) Debriefing the Role PlayHosts discuss the role play, highlighting key moments and strategies for effectively managing co-manager dynamics and ensuring a unified approach.(00:22:40) Order of Operations for Radical CandorThe Radical Candor order of operations: soliciting feedback, giving praise, and offering criticism, and the importance of humility and mutual respect.(00:25:34) Feedback Debt and Team NormsThe concept of feedback debt and the importance of establishing clear team norms, particularly in co-managed environments.(00:33:44) Radical Candor TipsRadical Candor tips for co-managers to follow to improve their collaborative management approach.(00:35:31) ConclusionBecome a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
    Show More Show Less
    37 mins
  • Radical Decisions: Cutting Through Career Chaos 6 | 19

    Radical Decisions: Cutting Through Career Chaos 6 | 19
    May 15 2024
    Choice overload and how it affects our ability to make satisfying career choices.Join Kim Scott and Amy Sandler to delve deep into the concept of choice overload, a common trap for many facing career decisions. They define choice overload and how it affects our ability to make satisfying career choices. Throughout the episode, they use personal anecdotes and theoretical insights to illustrate the struggles and strategies related to decision-making in the face of overwhelming options.The discussion evolves as they explore the roles of maximizers and satisficers—two distinct decision-making styles that influence how we approach our career paths. Kim and Amy discuss the advantages and challenges of each style, providing listeners with the tools to better understand their preferences.They conclude with practical advice for anyone struggling to make career decisions, emphasizing the importance of balancing ambition with personal happiness and the need to adapt as one's career evolves. This episode is a must-listen for anyone who feels stuck at a career crossroads or overwhelmed by the multitude of paths available.Get all of the show notes at RadicalCandor.com/podcast.Episode links:Radical Candor S3 Ep 9: The Problem With PassionYou Don't Have To Be Passionate About Your Job | Radical CandorConnect:WebsiteInstagramTikTokLinkedInFacebookXYouTubeChapters:(00:00:00) IntroductionHosts Kim Scott and Amy Sandler introduce the episode's theme of career choice overload(00:01:11) The Burden of Abundant ChoicesPersonal experiences of having too many choices, illustrated by the story of "Balaam's Ass."(00:03:18) Maximizers vs. SatisficersDifferent decision-making styles: maximizers who seek the best possible outcome and satisficers who settle for good enough.(00:10:16) Balancing Personal and Professional LifeFinding a balance between career aspirations and personal happiness, focusing on enjoying the process rather than fixating on specific outcomes.(00:15:17) The Role of Advice in Career DecisionsThe influence of career advice and the sometimes unhelpful stereotypes and expectations.(00:17:51) The Importance of Prioritizing Desires and InterestsIdentifying and pursuing one's passions and how they drive career choices and the importance of taking small steps and exploring various interests(00:24:50) Practical Approaches to Career ChoicesHosts engage in exercises to envision different life scenarios based on varying career and personal goals.(00:37:55) Philosophies of Wealth and HappinessComparing desire and income, and how they contribute to a sense of wealth and contentment.(00:44:55) Radical Candor TipsKey lessons from the episode with actionable tips on overcoming decision paralysis in careers.(00:45:46) ConclusionBecome a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
    Show More Show Less
    47 mins
  • Don't Let a Bad Boss Derail You: A Guide to Thriving 6 | 18

    Don't Let a Bad Boss Derail You: A Guide to Thriving 6 | 18
    May 8 2024
    Understand and navigate the murky waters of toxic management.Hosts Kim Scott, Jason Rosoff, and Amy Sandler delve into the detrimental impact abusive bosses can have on career trajectories. The hosts explore how such leadership styles can suppress assertiveness and hinder professional progression, especially contrasting the experiences of those in superstar and rockstar modes. With insights from the latest studies and rich personal narratives, this episode equips listeners with the tools to understand and navigate the murky waters of toxic management, aiming to empower individuals to protect and advance their careers despite challenging leadership.Episode Links:Episode show notes and resourcesPsychological Abuse & Destructive Leadership Leaving CNN Was How Brooke Baldwin Found Her Voice Do You Want to be a Great Leader? Embrace Neurodiversity Why You Should Embrace A Speak-Truth-To-Power Culture Here’s How Speak-Truth-To-Power Meetings Can Make Your Workplace More Equitable S4 Ep.1 Rock Star Mode Versus Superstar Mode Website / YouTube S4 Ep.14 Quiet Quitting Speaks Loudly About Bad Bosses Website / YouTubeRadical Respect: How to Work Together BetterConnect:Website Instagram TikTok LinkedIn Facebook X YouTubeChapters:(00:00:00) IntroductionHosts Kim Scott, Jason Rosoff, and Amy Sandler introduce the episode’s topic of the impact of bad bosses.(00:00:31) Defining Superstar and Rockstar ModesThe differences between "superstar mode" and "rockstar mode" in career trajectories and how these relate to personal and professional growth.(00:03:16) The Impact of Abusive LeadershipHow abusive leadership affects employees differently based on their career trajectories.(00:06:59) Personal Experiences and Broader ImplicationsA personal story about dealing with inappropriate comments from a boss and the broader implications of not challenging abusive behavior.(00:10:41) Discussion on Greed vs. Strategic Choices in CareerMotivations behind employee reactions to bad bosses and how these reflect responses to abusive environments.(00:15:21) Systemic Issues and Personal AgencySystemic problems of destructive leadership and personal agency within toxic work environments.(00:19:14) Strategies for Dealing with Abusive BossesPractical strategies for employees dealing with abusive bosses.(00:24:27) Exploring Exit StrategiesIdentifying exit strategies from toxic work environments and the importance of reaching out to extended network acquaintances.(00:27:46) Encouraging Advocacy and Support in the WorkplaceThe importance of advocacy and support within the workplace and how individuals can support colleagues.(00:38:10) Radical Candor TipsKey tips on confronting abuse in the workplace and advocating for a supportive and proactive workplace culture.(00:41:30) ConclusionBecome a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
    Show More Show Less
    42 mins
  • Listen, Challenge, Commit 6 | 17

    Listen, Challenge, Commit 6 | 17
    May 1 2024
    Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.

    Kim and Jason answer a listener question addressing a critical aspect of leadership: how to ensure that feedback leads to actionable results. They dissect the listener's dilemma about differentiating between feedback that should be considered and feedback that must be implemented. Through a detailed discussion, the hosts provide invaluable advice on maintaining a balance between directive feedback and encouraging open, constructive dissent within teams. Listen as they share techniques for overcoming resistance to feedback, setting performance standards, and building a culture of commitment and collaboration.

    Episode Links:
    • PMWorld 360 article about Andrew Grove and his “Listen, Challenge, Commit” philosophy
    Connect:
    • Website
    • Instagram
    • TikTok
    • LinkedIn
    • Facebook
    • X
    • YouTube
    Get all the resources and show notes at RadicalCandor.com/podcast

    Chapters:

    (00:00:00) Introduction
    Hosts Kim Scott and Jason Rosoff introduce the episode and outline a listener's question on how to ensure feedback is implemented, not just considered.

    (00:02:01) Discussing Feedback Acceptance
    Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.

    (00:04:08) Encouraging Disagreement
    Handling resistance to feedback and strategies for managers to foster an environment where feedback is given and also constructively challenged.

    (00:06:35) Listen, Challenge, Commit
    The commitment phase of the feedback process, and the importance of committing to a path forward after feedback and disagreement.

    (00:11:26) Subjective Feedback and Data-Driven Decisions
    Challenges of subjective feedback and the importance of using data to support feedback and decisions when possible.

    (00:13:55) Addressing Feedback Resistance
    Methods to address and overcome resistance to feedback with focus on recognizing good ideas, even if they deviate from the manager's initial thoughts.

    (00:16:39) Handling Personal Feedback
    Kim shares a personal anecdote to illustrate how perceived aggression can impact feedback reception, and addressing such issues directly.

    (00:26:22) Radical Candor Tips
    Actionable tips for implementing radical candor in leadership, emphasizing listening, challenging directly, and committing to a course of action.

    (00:27:46) Conclusion

    Become a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
    Show More Show Less
    29 mins
  • The Power of Rituals at Work 6 | 16

    The Power of Rituals at Work 6 | 16
    Apr 24 2024
    Everyday actions, when turned into rituals, can manage emotions and create a sense of control and purpose.For Stress Awareness Month, here's another Bonus episode where Harvard Business School Professor Michael Norton joins Amy Sandler to discuss his latest book, "The Ritual Effect."Norton explores the significance of rituals in reducing stress and enhancing productivity, both at work and in personal life. He shares compelling research and personal anecdotes that illustrate how everyday actions, when turned into rituals, can manage emotions and create a sense of control and purpose. The conversation covers the practical application of rituals in business settings, their emotional significance, and how they can foster team cohesion and workplace wellness.Whether you're a skeptic or a believer in the power of rituals, this episode offers valuable insights into how structured routines can lead to greater emotional health and professional effectiveness.Episode Links:Michael Norton: Website Norton’s BooksHarvard Business School Profile: Website Norton’s paper on humblebragging: Humblebragging: A Distinct and Ineffective Self-Presentation Strategy Norton’s paper on matchmaking: Matchmaking Promotes HappinessNorton’s ritual quiz: What Are Your Rituals?Connect:Website Instagram TikTok LinkedIn Facebook X YouTubeGet all the resources and show notes at RadicalCandor.com/podcastChapters:(00:00:00) Introduction Amy Sandler introduces guest Michael Norton and his book "The Ritual Effect”(00:02:05) The Importance of RitualsAn anecdote about knocking on wood introduces the relevance of rituals in different contexts and how rituals naturally form and help in stress management.(00:09:46) Habit vs. Ritual The difference between habits and rituals, highlighting the emotional connections that define rituals(00:11:56) Rituals and Emotion ManagementThe emotional impact of rituals, termed as "emo-diversity," and how rituals help manage a wide spectrum of emotions.(00:14:48) Collective Rituals and Emotional BondsCommunal aspects of rituals, their historical and cultural significance, and how they strengthen social bonds and collective identities.(00:16:13) Implementing and Adapting Rituals in TeamsWays leaders can facilitate the development of rituals allowing for organic growth within teams that reflect their unique values and culture.(00:23:21) Rituals, Technology, and Adapting to ChangeThe adaptation of rituals to technological changes and societal shifts, particularly in response to the COVID-19 pandemic.(00:28:47) The Role of Rituals in the WorkplaceThe importance of rituals at work for individuals and leaders, aiming to reflect on how these can make a workday more meaningful.(00:32:37) Evaluating the Benefits of RitualsFunctional benefits of rituals and how these practices contribute positively to mental health and well-being.(00:36:02) Reflecting Organizational Values Through RitualsHow rituals at work can reflect and reinforce organizational values, enhancing team bonding and individual satisfaction.(00:41:33) Introduction to the Ritual QuizNorton introduces his ritual quiz, designed to help individuals identify and understand their personal and work-related rituals.(00:45:04) ConclusionBecome a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
    Show More Show Less
    46 mins