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Shannon Waller's Team Success

By: Shannon Waller
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  • Summary

  • Shannon Waller, author of The Team Success Handbook, has been the entrepreneurial team expert at Strategic Coach® since 1995. Shannon Waller’s Team Success podcasts are a series of insights around teamwork and success that she’s gained from working with entrepreneurs.
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Episodes
  • How Profiles Build Trust And Improve Teamwork

    How Profiles Build Trust And Improve Teamwork
    Jun 27 2024
    Ready to level up your teamwork? In this episode of Team Success, Shannon dives deep into her love for profiles and assessments like Kolbe and PRINT and how she uses them to understand team members better. She explains how profiles help build trust, provide a road map for effective teamwork, and streamline the process of getting to know team members' motivational needs and strengths. She also shares tips for how to use profiles to make the hiring process easier, faster, and better. Listen now to learn all about how to use profiles to unlock your own team’s success! Download Episode Transcript Show Notes: Personality profiles and assessments are essential, reliable tools for anyone hoping to understand their own or someone else’s motivations, needs, and natural strengths. They provide a road map for building trust and providing effective support. In a fast-paced work environment where personal interactions are limited, profiles offer a shortcut to quickly gain insights about your team members—like what you can expect from them, their strengths, and their motivators—that would otherwise take significant time and effort to uncover. When used correctly, profiles shouldn’t box people in, but rather generate insightful questions and deepen understanding, fostering teamwork by aligning team members’ motivations and strengths with their roles and responsibilities. By understanding and appreciating the complementary skills of those on their team, individuals can leverage one another's strengths to produce exponential results. Profiles are also a valuable hiring tool, especially for roles in sales or leadership. These profiles include: Kolbe A™ Index: Measures conative strengths or natural tendencies in problem-solving and productivity. Working Genius®: Identifies where individuals naturally excel in a project's lifecycle, from ideation to execution. CliftonStrengths®: Highlights individual talents and potential areas for development. DISC: Provides insights into personality traits related to work style and interactions. PRINT®: Reveals underlying motivators and how they influence behavior in professional settings. Resources: Kolbe A Index Working Genius CliftonStrengths DISC Profile PRINT
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    25 mins
  • “Staff,” “Employees,” Or “Team Members”: Why Language Matters

    “Staff,” “Employees,” Or “Team Members”: Why Language Matters
    Jun 13 2024
    Are you struggling with a lack of alert, curious, responsive, and resourceful people in your business? Here, Shannon Waller takes a look at the frequently overlooked importance of the language you use when talking about the people operating in your business. By shifting your mindset regarding this one term, you can unlock the full potential of your team and elevate their performance. Tune in to learn how to transform your team into a powerhouse of unique individuals making impactful contributions together. Download Episode Transcript Show Notes: The language you use to refer to the people you’ve hired to work with you (“staff,” “employees,” or “team members”) reflects different mindsets and can impact engagement and performance. The term “staff” suggests bureaucracy, formality, and viewing people as fulfilling roles rather than as unique and creative individuals. “Employee” is more neutral but can still imply a transactional, replaceable view of team members. Referring to people as “team members” emphasizes their unique contributions and the collaborative, team-based nature of the work. How you think about your people is reflected in your actions. “Staff” and “employees” are frequently counted as FTEs and costs. Businesses think of costs as something to minimize, to make as efficient as possible, and to be cut as necessary to improve profits. People who are treated as costs—like the office paper supply—can feel they’re being treated as things and not as people. Treating team members as investments rather than costs leads to better results. With investments, you put a little in to get a lot more in return. When you nourish unique capabilities in people, their contributions expand in ways you could not have predicted. When people don’t work out as investments: Have you made sure you’ve found the right people who are motivated by their work and aligned with your business? Do they have the capacity for their role? Keeping bad investments is not good for your business in the long term. You may need to subtract so you can multiply. Dan Sullivan says, “I’m just a team member here. I just have a unique set of skills, and that’s what I want to do. I need a ton of other people to make the projects that I want to be a part of happen.” Dan’s commitment to his own Unique Ability® contribution to the business reinforces his commitment to supporting the Unique Ability contributions of everyone else on his team. Ask your team how they feel about the language used to describe them. Pay attention to how you refer to people no matter whom you’re speaking with. People want to know they’re valued as individuals and trusted to find opportunities to contribute the best way they know how. Resources: Leadership and Self-Deception by The Arbinger Institute EOS®: Entrepreneurial Operating System® “A Conversation With Kathy Kolbe: Conative Intelligence & The Importance of Caring First,” Team Success Podcast, ep. 259. Multiplication By Subtraction by Shannon Waller Unique Ability
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    14 mins
  • How A Strategic Support Partner Can Change Your Life, with Nicole Pitcher

    How A Strategic Support Partner Can Change Your Life, with Nicole Pitcher
    May 30 2024
    On this special episode of Team Success, Shannon Waller is joined by her dear friend and former colleague Nicole Pitcher, a Strategy and Planning Support Partner who played a pivotal role in Shannon’s professional development and contributed to her legendary approach to teamwork. They discuss how, while working at Strategic Coach®, Nicole transformed the standard executive assistant role into a Strategic Support Partnership. They also explore how this kind of relationship leverages both parties’ strengths and keeps entrepreneurs committed and accountable to their goals. Nicole’s evolution offers invaluable insights into how shifting standard support roles into dynamic partnerships can drive entrepreneurial success. For any entrepreneur looking to not only maximize their productivity but also achieve a better work-life balance, this episode is a must-listen! Download Episode Transcript Show Notes: In today's entrepreneurial world, there is a growing need for assistants who can think strategically, anticipate the needs of their employers, and manage the moving parts of a business. Nicole shares how she evolved the role of an executive assistant into this role, which goes beyond traditional administrative tasks to engage deeply in strategic planning and decision-making processes. As Shannon says, “If you don't have an assistant, you are one.” Most entrepreneurs have a ton of ideas but don’t necessarily have the skills or bandwidth to follow through on them. A good Strategic Support Partner should understand how to translate your vision into actionable tasks. They’re essentially the bridge between your ideas and the practical execution of those ideas. They also need to take a personalized approach to vision translation based on your unique strengths and weaknesses. Self-awareness is a crucial first step for entrepreneurs seeking support. By recognizing your strengths and weaknesses, you can identify areas where help is needed and find the right support partner to complement your skills, all of which leads to a more intentional approach to goal setting and commitment. Profiles are your best ally here. Every good working relationship should start with assessments like Kolbe and Working Genius® (linked below). Avoid the temptation to hire somebody who’s just like you. They don’t want to do the work that you don't want to do either! It’s important to view this relationship as a partnership rather than a traditional hierarchical relationship. (In other words, equal but different, not lesser and greater.) This approach fosters mutual respect and leverages each person's strengths. Many entrepreneurs also don’t know how to effectively use their assistants. They may hire someone with the expectation that the assistant will handle emails and other administrative tasks, but they struggle to provide direction and guidance. Entrepreneurs who make commitments, set goals, and hold themselves accountable are objectively more successful than entrepreneurs who don’t. Strategic Support Partners play a vital role in helping you stay on track and fulfill your commitments, ultimately leading to long-term success and growth in your business. It’s common for entrepreneurs to become the bottleneck in their own business when they are unable to make decisions, set priorities, or manage their time effectively. This also makes them feel trapped and overwhelmed. By working with a Strategic Support Partner to address time management issues (and putting everything in a calendar that you follow!), you can better focus your energy and alleviate overwhelm. Resources: Unique Ability® Book: The Team Success Handbook by Shannon Waller Superpowers More about Nicole Pitcher Profiles: The Kolbe A™ Index PRINT® Why of You CliftonStrengths® Working Genius DISC Profile Tools: The Impact Filter™ The Positive Focus® Top Teamwork Tips Communication Builder
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    59 mins
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