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The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This collection brings all five series of this tense, fast-paced drama set in an ambulance control for the first time.

I should have known everything was going to change when she walked into my tattoo shop... Timid as hell and gorgeous to the extreme. I knew better than even thinking about touching a woman like that. My life is dangerous. My calling wicked. Willing to cross any line to protect the innocent. I thought I’d never see her again until my little boy tumbled and busted his lip, and I found her working at the doctor’s office. The woman who’d taken possession of my thoughts. When it becomes clear she’s in trouble, I offer up a deal.

Evan Bryant wasn't your typical hero. But he was mine. Broken by the worlds' standards, he was still the strongest boy I would ever know. My best friend. The boy I'd given everything to. My heart, my body, and the promise of forever. The day I'd needed him most, he walked away. He left me shattered and questioning the love I'd thought we'd shared.

I watched in horror as dark magic sprang from my hand faster than an imp after your socks. I didn't know my name, let alone that I had such power. The man was dead. I panicked. I ran. How was I to know I was a dark magic enforcer, tasked with keeping magic hidden from the world? Yeah, total noob move, I know. But my memory is returning, and the Hidden have given me 24 hours to make amends. Cover it up. Finish the job I was given, or else. Failure isn't an option.

When humanity is threatened by an explosion at a Russian research laboratory, coworkers and friends in a small southern town must band together for survival. They realize too late that this is no ordinary plague . . . and that the enemy they have to fight may not be the only thing they need to worry about.

Sometimes, going back is the only way forward. Punished for a crime she did not commit, Sadie is sent away to live with her grandmother in Sydney, Australia. Now, several years later, Sadie's an aloof, lone wolf cafe-manager who loves only her best friend, her gran, and her motorbike. Returning home to see her dying mother, she's forced to face her past. In the midst of family turmoil, she connects with the most unlikely of people. Holly, a beautiful hotel desk clerk, is Sadie's polar opposite and a beacon of warmth and light amidst Sadie's darkness.

An awful lot has happened in the last 100 years or so. In fact, when you look at how much went on in the 20th century, it's amazing it didn't take longer than that. And what have we learnt? A few obvious lessons include: megalomaniac men with moustaches in charge of countries tend to turn out to be bad; anyone who thinks they can explain let alone sort out the Middle East is wrong; France simply cannot be relied upon; America may or may not be the cause of everything good and bad in the world (depending on who you ask).

Al Murray's passion for military history and the Second World War in particular has always been a duel passion with his comedy and was brought to the fore with several acclaimed and award winning television shows and the recent huge success of his podcast We Have Ways of Making You Talk, which he hosts fellow best-selling military author James Holland. Command showcases Al Murray's passion for this pivotal period in the 20th century, as he writes an engaging, entertaining and sharp analysis of the key allied military leaders in the conflict.

A.L. Kennedy is a celebrated novelist, playwright, short story writer and columnist. She has won numerous UK and international book awards, including the Costa Prize, and has twice been featured on the Granta Best of Young British Novelists list. A prolific writer for stage, screen and TV, she has also created several works for radio, among them this trio of dramas specially written for Bill Nighy.

This is the story of Kitty Tait who was a chatty, bouncy and full-of-life 14-year-old until she was overwhelmed by a cloud of depression and anxiety and she withdrew from the world. Her family tried everything to help her but she slipped further away. One day her dad Alex, a teacher, baked a loaf of bread with her and that small moment changed everything. One loaf quickly escalated into an obsession and Kitty started to find her way out of the terrible place she was in. After a few months, she and her dad opened the Orange Bakery, where queues now regularly snake down the street.

Trading Price Action Reversals reveals the various types of reversals found in today's markets, and then takes the time to discuss the specific characteristics of these reversals, so that you can use them in your everyday trading endeavors. While price action analysis works on all time frames, there are different techniques that you can use in trading intraday, daily, weekly and monthly charts. This, among many other issues, is also addressed throughout the audio.

Al-Ghazālī's writings were meant to help man to live a life in accordance with the sacred law, and by doing so gain a deeper understanding of its meaning. Al-Ghazali believed in practical-ethical perfection and that by exercising his capacity for reason, man would be drawn to the spiritual alchemy that transforms the soul from worldliness to complete devotion to God. This alone, he believed, could produce ultimate happiness.

HansjÖrg Wyss grew up in a working-class family in Switzerland. As a college student in the 1950s, he traveled to the United States for a summer job in Colorado. It was there that he first experienced the majesty of the Grand Canyon and the American West, which forever changed him. As a business leader, Wyss pioneered a medical device company that transformed orthopedic surgery to the benefit of both doctors and patients. It was in business that Wyss developed a groundbreaking approach to problem-solving to create maximum impact.

¿Por qué se enfada tanto? ¿Cuándo empezó a volverse narcisista? ¿Qué puedo hacer frente a su impulsividad o su parsimonia? ¿Cuántas veces, desde que tu retoño se ha convertido en adolescente y se ha sumido en un mar de contradicciones, te has dicho "no lo entiendo, necesito un manual de instrucciones"? ¡¡¡Diana Al Azem tiene la solución!!! Su libro es el traductor universal padres-adolescentes / adolescentes-padres, con las claves que nos explican, ante los conflictos del día a día, cómo actuar y responder para lograr no solo entenderlos, sino la tan ansiada paz familiar.

All'alba del 13 ottobre 2023, a una settimana dall'attacco di Hamas in Israele e dall'inizio della guerra all'interno della Striscia di Gaza, il giornalista palestinese Sami al-Ajrami chiude a doppia mandata la porta di casa sua, nel campo profughi di Jabalia, dov'è nato e ha sempre vissuto, per sfollare con la famiglia a sud, secondo le indicazioni dell'esercito israeliano. Come già altri profughi palestinesi prima di lui, alle sue spalle lascia un'intera vita.

Charles Dickens was a literary giant, second only to Shakespeare in the ranks of England's greatest writers. This extensive biographical collection looks at the man, his novels and his legacy to provide an all-round portrait of the much-loved author.

From a god-fearing Muslim boy enraptured with their mother, to a vocal, queer drag queen estranged from their family, this is a heart-breaking and hilarious memoir about the author’s fight to be true to themself...Amrou knew they were gay when, aged 10, they first laid eyes on Macaulay Culkin in Home Alone. It was love at first sight. Amrou’s parents weren’t so happy...From that moment on, Amrou began searching in all the wrong places for ways to make their divided self whole again.

He wanted nothing at all...until he found she had everything to give.... Sunder lead singer and guitarist Sebastian Stone has everything - fans, fame, and fortune. He also has a heart full of bitterness and a reputation for a short-fused temper. But an outward reputation rarely reveals the true man inside.

Medics and carers hold the lives of their patients in the balance. They see us at our most vulnerable, and we trust them utterly. Yet there are those who abuse this trust in the medical profession and take advantage of their position to commit the most hideous crimes.