Customer Service

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  • They Ask, You Answer cover art

    • They Ask, You Answer

    • A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
    • By: Marcus Sheridan
    • Narrated by: Marcus Sheridan
    • Length: 9 hrs and 32 mins
    • Release date: 24-12-19
    • Language: English
    • 5 out of 5 stars 149 ratings

    • In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom - is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have....

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  • The Lean Product Playbook cover art

    • The Lean Product Playbook

    • How to Innovate with Minimum Viable Products and Rapid Customer Feedback
    • By: Dan Olsen
    • Narrated by: Walter Dixon
    • Length: 9 hrs and 54 mins
    • Release date: 19-05-16
    • Language: English
    • 4.5 out of 5 stars 113 ratings
    • The missing manual on how to apply Lean Startup to build products that customers love....

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  • The Startup Owner's Manual cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 23-06-20
    • Language: English
    • 4.5 out of 5 stars 17 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

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  • Invent and Wander cover art

    • Invent and Wander

    • The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
    • By: Jeff Bezos, Walter Isaacson - introduction
    • Narrated by: L. J. Ganser
    • Length: 8 hrs and 55 mins
    • Release date: 17-11-20
    • Language: English
    • 4 out of 5 stars 66 ratings

    • In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....

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  • Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy cover art

    • Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy

    • By: Kristin Zhivago
    • Narrated by: Ron Welch
    • Length: 10 hrs and 4 mins
    • Release date: 12-06-18
    • Language: English
    • 5 out of 5 stars 1 rating

    • In this one-of-a-kind revenue-growth how-to audiobook, revenue coach Kristin Zhivago lays out the method that she has used to help hundreds of business owners and managers reverse-engineer their successful sales so they can manufacture new sales in quantity....

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  • The ChatGPT Advantage cover art

    • The ChatGPT Advantage

    • Transform Your Business with Artificial Intelligence
    • By: Diana Sterling
    • Narrated by: Vicky David
    • Length: 12 hrs and 33 mins
    • Release date: 08-09-23
    • Language: English
    • 5 out of 5 stars 52 ratings

    • Introducing the definitive guide to AI business transformation, The ChatGPT Advantage: Transform Your Business with Artificial Intelligence. This exclusive guide is more than audiobook—it's your ultimate roadmap to the AI-driven future of business....

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  • The Fortune Cookie Principle cover art

    • The Fortune Cookie Principle

    • The 20 Keys to a Great Brand Story and Why Your Business Needs One
    • By: Bernadette Jiwa
    • Narrated by: Bernadette Jiwa
    • Length: 3 hrs and 37 mins
    • Release date: 12-08-13
    • Language: English
    • 4 out of 5 stars 27 ratings
    • It's not how good you are. It's how well you tell your story. Big corporations might have huge marketing and advertising budgets but you've got a story....

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  • Driving Digital Strategy cover art

    • Driving Digital Strategy

    • A Guide to Reimagining Your Business
    • By: Sunil Gupta
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 53 mins
    • Release date: 24-11-20
    • Language: English
    • 4.5 out of 5 stars 5 ratings

    • Digital transformation is no longer news - it's a necessity....

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  • The Product Book cover art

    • The Product Book

    • How to Become a Great Product Manager
    • By: Product School, Carlos González de Villaumbrosia, Josh Anon
    • Narrated by: Russell Newton
    • Length: 9 hrs and 8 mins
    • Release date: 30-01-19
    • Language: English
    • 4.5 out of 5 stars 26 ratings

    • "No one asked you to show up." Every experienced product manager has heard some version of those words at some point in their career. Think about a company. Engineers build the product....

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  • The Domino’s Story cover art

    • The Domino’s Story

    • How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution
    • By: Marcia Layton Turner
    • Narrated by: James Fuertes
    • Series: The Business Storybook Series
    • Length: 3 hrs and 5 mins
    • Release date: 27-10-20
    • Language: English
    • 4.5 out of 5 stars 7 ratings

    • Imagine if you were there, taking notes, as a small pizza joint became one of the most successful restaurants in the world. The Domino’s Story will help you understand and adopt the competitive strategies, workplace culture, and business practices....

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  • TurboStrategy cover art

    • TurboStrategy

    • 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly
    • By: Brian Tracy
    • Narrated by: Brian Tracy
    • Length: 3 hrs and 40 mins
    • Release date: 18-12-09
    • Language: English
    • 4 out of 5 stars 6 ratings
    • Your business might be humming along fine, or it might be struggling to stay afloat. Either way, you know that your company has a lot more potential than the results show....

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  • Oversubscribed cover art

    • Oversubscribed

    • How to Get People Lined Up to Do Business with You (2nd Edition)
    • By: Daniel Priestley
    • Narrated by: Daniel Priestley
    • Length: 6 hrs and 33 mins
    • Release date: 09-03-20
    • Language: English
    • 4.5 out of 5 stars 137 ratings

    • Learn how to get your business oversubscribed in a crowded marketplace to make your business stand out and get people lining up to do business with you....

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  • Lean Mastery Collection: 8 Manuscripts cover art

    • Lean Mastery Collection: 8 Manuscripts

    • Lean Six Sigma, Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Kanban, Scrum, Kaizen
    • By: Jeffrey Ries
    • Narrated by: Sam Slydell
    • Series: Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 8
    • Length: 10 hrs and 48 mins
    • Release date: 21-12-18
    • Language: English
    • 4 out of 5 stars 61 ratings

    • Included in this collection are the top eight audiobooks to help you improve, grow, and master your skills on Lean methodology. This audiobook collection will help you reach near-perfection in the products you sell, the customer service you provide, and the lack of waste you achieve....

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  • The Experience Business cover art

    • The Experience Business

    • Why Price-Focused Businesses Fail and What Winners Do Instead
    • By: James Sinclair
    • Narrated by: James Sinclair
    • Length: 3 hrs and 6 mins
    • Release date: 24-02-21
    • Language: English
    • 5 out of 5 stars 18 ratings

    • How is it that some companies seem to be able to charge sky-high prices and 'get away with it' while their competitors struggle to get...

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  • Flip the Funnel cover art

    • Flip the Funnel

    • How to Use Existing Customers to Gain New Ones
    • By: Joseph Jaffe
    • Narrated by: Bruce Mann
    • Length: 10 hrs and 54 mins
    • Release date: 09-07-20
    • Language: English
    • Not rated yet

    • Why customer retention is the new acquisition....

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  • Driving Innovation from Within cover art

    • Driving Innovation from Within

    • A Guide for Internal Entrepreneurs
    • By: Kaihan Krippendorff
    • Narrated by: Chris Sorensen
    • Length: 8 hrs and 2 mins
    • Release date: 11-02-20
    • Language: English
    • 4 out of 5 stars 8 ratings

    • In Driving Innovation from Within, strategist and advisor Kaihan Krippendorff disproves one of today's biggest business myths to highlight lessons for innovators and leaders. He reveals how many of the modern world's most impactful creations were invented by passionate employee innovators....

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  • Starting a Business QuickStart Guide cover art

    • Starting a Business QuickStart Guide

    • The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
    • By: Ken Colwell PhD MBA
    • Narrated by: Ken Colwell PhD MBA
    • Length: 7 hrs and 29 mins
    • Release date: 10-04-19
    • Language: English
    • 4.5 out of 5 stars 9 ratings

    • In his comprehensive Starting a Business QuickStart Guide, Ken Colwell concisely presents the core fundamentals that all new entrepreneurs need to know to get started, find success, and live the life of their dreams.

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  • Data-Driven Marketing cover art

    • Data-Driven Marketing

    • The 15 Metrics Everyone in Marketing Should Know
    • By: Mark Jeffery
    • Narrated by: Jim Meskemin
    • Length: 9 hrs and 35 mins
    • Release date: 09-07-20
    • Language: English
    • 3.5 out of 5 stars 2 ratings

    • How organizations can deliver significant performance gains through strategic investment in marketing....

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  • Build It cover art

    • Build It

    • The Rebel Playbook for World-Class Employee Engagement
    • By: Glenn Elliott, Debra Corey
    • Narrated by: Liam Gerrard
    • Length: 6 hrs and 46 mins
    • Release date: 30-04-19
    • Language: English
    • 4.5 out of 5 stars 19 ratings

    • Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service, and, hands-down, beat the competition....

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  • Shift cover art

    • Shift

    • Transform Motion into Progress in Business
    • By: Richard Lees, Azlan Raj
    • Narrated by: Jonathan Johns
    • Length: 6 hrs and 46 mins
    • Release date: 29-03-22
    • Language: English
    • 4.5 out of 5 stars 2 ratings

    • In Shift: Transform Motion into Progress in Business, chief strategy and marketing officers at Merkle and Dentsu offer business leaders a practical and coherent approach to creating the exceptional customer experience that would set their business apart from the competition....

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