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The Challenger Customer

By: Matthew Dixon, Brent Adamson, Pat Spenner, Nick Toman
Narrated by: Steve Kramer
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Summary

The Challenger Sale team are back, and this time they reveal something even more game changing: the highest-performing sales teams don't focus on friendly, attentive customers. They target challenger customers.

Challenger customers are sceptical, less interested in meeting and indifferent. But they also have the persuasive skill and will to challenge their own organisations on your behalf and get the deal to the finish line.

Based on new CEB research from thousands of B2B marketers, sellers and buyers around the world, The Challenger Customer shows you how to find these mobilisers and equip them with the tools they need to champion the deal until it's completed. It is your essential blueprint to making the deal again and again.

©2016 Brent Adamson, Matthew Dixon, Pat Spenner, Nick Toman (P)2016 Penguin Audio
Customer Service Sales & Selling Business
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Profile Image for LB

great book for salespeople

really interesting and some great insights, I felt it dragged on a bit towards the end but definitely worth a listen

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