Customer Service

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  • Inspired cover art

    • Inspired

    • How to Create Tech Products Customers Love, Second Edition
    • By: Marty Cagan
    • Narrated by: Marty Cagan
    • Length: 7 hrs and 45 mins
    • Release date: 20-03-18
    • Language: English
    • 4.5 out of 5 stars 748 ratings
    • How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....

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  • Just Listen cover art

    • Just Listen

    • Discover the Secret to Getting Through to Absolutely Anyone
    • By: Mark Goulston MD
    • Narrated by: Arthur Morey
    • Length: 7 hrs and 53 mins
    • Release date: 21-04-20
    • Language: English
    • 4.5 out of 5 stars 59 ratings

    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

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  • New Sales. Simplified. cover art

    • New Sales. Simplified.

    • The Essential Handbook for Prospecting and New Business Development
    • By: Mike Weinberg
    • Narrated by: Mike Weinberg
    • Length: 8 hrs and 1 min
    • Release date: 25-08-20
    • Language: English
    • 4.5 out of 5 stars 39 ratings

    • No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....

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  • How to Become a Rainmaker cover art

    • How to Become a Rainmaker

    • The Rules for Getting and Keeping Customers and Clients
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 8 mins
    • Release date: 06-06-00
    • Language: English
    • 4 out of 5 stars 55 ratings
    • A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...

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  • What Your Customer Wants and Can’t Tell You cover art

    • What Your Customer Wants and Can’t Tell You

    • Unlocking Consumer Decisions with the Science of Behavioral Economics
    • By: Melina Palmer
    • Narrated by: Rachel Perry
    • Length: 8 hrs and 12 mins
    • Release date: 11-05-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings

    • This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book....

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  • Getting Naked cover art

    • Getting Naked

    • A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
    • By: Patrick Lencioni
    • Narrated by: Dan Woren
    • Length: 4 hrs and 17 mins
    • Release date: 23-02-10
    • Language: English
    • 5 out of 5 stars 178 ratings
    • This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....

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  • Unlimited Sales Success cover art

    • Unlimited Sales Success

    • 12 Simple Steps for Selling More Than You Ever Thought Possible
    • By: Brian Tracy, Michael Tracy
    • Narrated by: Brian Tracy, Michael Tracy
    • Length: 7 hrs and 6 mins
    • Release date: 10-12-13
    • Language: English
    • 4.5 out of 5 stars 17 ratings
    • Unlimited Sales Success is loaded with eye-opening facts and exercises, peppered with stories of great selling techniques in action, and organized into a use-it-now approach....

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  • The Introvert's Edge cover art

    • The Introvert's Edge

    • How the Quiet and Shy Can Outsell Anyone
    • By: Matthew Pollard
    • Narrated by: Jamie Jackson
    • Length: 4 hrs and 57 mins
    • Release date: 04-01-18
    • Language: English
    • 4.5 out of 5 stars 36 ratings
    • Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths....

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  • The Effortless Experience cover art

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release date: 03-03-20
    • Language: English
    • 4 out of 5 stars 15 ratings

    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

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  • The Experience Maker cover art

    • The Experience Maker

    • How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
    • By: Dan Gingiss
    • Narrated by: Dan Gingiss
    • Length: 5 hrs and 33 mins
    • Release date: 06-10-21
    • Language: English
    • 4.5 out of 5 stars 4 ratings

    • Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience....

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  • There's a Customer Born Every Minute cover art

    • There's a Customer Born Every Minute

    • P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today - Guaranteed!
    • By: Joe Vitale, Jeffrey Gitomer - foreword
    • Narrated by: Steve Menasche
    • Length: 9 hrs and 5 mins
    • Release date: 28-08-18
    • Language: English
    • 5 out of 5 stars 9 ratings

    • In this delightful and absorbing new edition, Joe Vitale reveals the secrets of P.T. Barnum's success and shares the 10 key business practices that Barnum developed and lived by....

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  • LinkedIn the Sandler Way cover art

    • LinkedIn the Sandler Way

    • 25 Secrets That Show Salespeople How to Leverage the World’s Largest Professional Network
    • By: Sandler Systems Inc.
    • Narrated by: Sean Pratt
    • Length: 1 hr and 54 mins
    • Release date: 01-12-17
    • Language: English
    • 4.5 out of 5 stars 7 ratings
    • Social selling is easier than you think. LinkedIn the Sandler Way, the first audiobook release from Sandler Training and LinkedIn, offers powerful, cutting-edge best practices....

    Regular price: £9.99 or 1 Credit

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  • The Customer Centricity Playbook cover art

    • The Customer Centricity Playbook

    • Implement a Winning Strategy Driven by Customer Lifetime Value
    • By: Peter Fader, Sarah Toms
    • Narrated by: Steve Menasche
    • Length: 4 hrs and 2 mins
    • Release date: 11-06-19
    • Language: English
    • 4 out of 5 stars 7 ratings

    • Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers....

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  • How to Win Customers and Keep Them for Life cover art

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  • Mastering Account Management cover art

    • Mastering Account Management

    • 102 Steps for Increasing Sales, Serving Your Customers Better, and Working Less
    • By: Dan Englander
    • Narrated by: Jim Smith
    • Length: 2 hrs and 33 mins
    • Release date: 24-06-15
    • Language: English
    • 3 out of 5 stars 8 ratings
    • You're up to 55% more likely to win business with an existing customer than with an outside prospect. Mastering Account Management is your blueprint for winning long-term business....

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  • Building Brand Communities: How Organizations Succeed by Creating Belonging cover art

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  • Tiny Noticeable Things cover art

    • Tiny Noticeable Things

    • The Secret Weapon to Making a Difference in Business
    • By: Adrian Webster
    • Narrated by: Liam Gerrard
    • Length: 3 hrs and 54 mins
    • Release date: 21-09-21
    • Language: English
    • Not rated yet

    • Discover how you can draw people in and achieve greater success, in just a few minutes each day....

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  • Sense & Respond cover art

    • Sense & Respond

    • How Successful Organizations Listen to Customers and Create New Products Continuously
    • By: Jeff Gothelf, Josh Seiden
    • Narrated by: Graham Rowat
    • Length: 6 hrs and 19 mins
    • Release date: 10-12-19
    • Language: English
    • 4.5 out of 5 stars 21 ratings

    • We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously....

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  • The Thank You Economy cover art

    • The Thank You Economy

    • By: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 28-06-11
    • Language: English
    • 4.5 out of 5 stars 401 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

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  • Converted cover art

    • Converted

    • The Data-Driven Way to Win Customers' Hearts
    • By: Neil Hoyne
    • Narrated by: Neil Hoyne
    • Length: 3 hrs and 19 mins
    • Release date: 22-02-22
    • Language: English
    • 4.5 out of 5 stars 8 ratings

    • Under pressure for quick results and facing fierce marketplace competition, too many marketers are boxed into spaghetti-to-the-wall forms of digital marketing that limit the potential of their long hours, countless experiments, and warehouses of data....

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